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Claims Administrator
2 months ago
Hannover Re, a leading reinsurer, is seeking a skilled Claims Coordinator to join our team in Sydney. As a Claims Coordinator, you will play a critical role in the end-to-end administration of primary insurance claims processing.
Key Responsibilities:- Review and interpret policy information to determine claim eligibility within delegated authority.
- Accurately record claim details and adhere to team SLAs.
- Request medical reports, arrange medical appointments, and liaise with external service providers and clients.
- Process claim payments, ensuring calculations and payment letters are correct.
- Assess and pay Death claims within delegated authority.
- Collate documentation, complete general administration duties, and identify potential fraud and regulatory breaches.
- Basic to medium-level Excel skills.
- Demonstrated knowledge of the Life Insurance Code of Practice and Claims Handling AFSL obligations.
- Experience working with a Claims Management System (CMS) and processing payments.
- Technical knowledge in policy application and claims administration.
- Excellent organisation, attention to detail, and ability to prioritise effectively.
- Clear and effective communication, both written and verbal.
- Strong analytical, project support, and problem-solving skills.
Hannover Re values its people and offers a range of benefits, including discounted private health, novated leasing, and assistance with home ergonomic setup. We prioritise employee wellbeing and offer a hybrid working arrangement. If you are looking for an organisation that values its people and is committed to excellence, we want to hear from you.
