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2 months ago
About Hannover Re
Hannover Re is a leading reinsurer with a strong presence in the Life & Health market in Australia and New Zealand. We pride ourselves on being a company that values its people and fosters a culture of respect and collaboration.
Job Summary
We are seeking a highly organized and detail-oriented Claims Coordinator to join our team in Sydney. As a Claims Coordinator, you will be responsible for coordinating end-to-end administration on all primary insurance claims processing.
Key Responsibilities
- Review and interpret policy information to determine claim eligibility within delegated authority.
- Accurately record claim details and adhere to team SLAs.
- Request medical reports and arrange medical appointments as needed.
- Liaise with external service providers and clients via telephone and written communication.
- Process claim payments, ensuring calculations and payment letters are correct.
- Assess and pay Death claims within delegated authority.
- Collate documentation and complete general administration duties, including photocopying and filing.
- Support the processing of direct in-house funeral bordereaux and other direct claims.
- Identify potential fraud, regulatory/legal breaches, processing gaps, and contribute to process improvement opportunities.
Requirements
- Basic to medium level Excel skills.
- Demonstrated knowledge of the Life Insurance Code of Practice and Claims Handling AFSL obligations.
- Experience working with a Claims Management System (CMS) and processing payments.
- Technical knowledge in policy application and claims administration.
- Excellent organization, attention to detail, and ability to prioritize effectively.
- Clear and effective communication, both written and verbal.
- Strong analytical, project support, and problem-solving skills.
- Ability to work with minimal supervision and as part of a team.
What We Offer
We value every individual and consider our people to be important to the success of our business. We offer a range of benefits, including discounted private health, novated leasing, and assistance with your home ergonomic setup for your workstation.
