Claims Administrator
2 months ago
The Opportunity
We are seeking a highly organized and detail-oriented Claims Administrator to join our team at EML (Employers Mutual Limited). As a Claims Administrator, you will play a critical role in providing administrative support to our Case Managers, enabling us to proactively and effectively manage worker's compensation claims.
This is a full-time, permanent position based in our Sydney CBD office. You will be working in a high-volume, deadline-driven environment that requires strong administrative skills and attention to detail.
The Role
- Provide administrative support to our Case Managers, including data entry, filing, and sending files.
- Communicate with policyholders regarding wages, accurately calculating wage entitlements and issuing payments.
- Answer phone calls, provide customer service, and take messages.
- Typing letters and performing data entry tasks.
- Coordinate medical and travel appointments.
- Follow up on invoices and finalize claims.
Requirements
- Previous administration experience in the insurance industry or legal industry is highly desired.
- Previous experience in administration and office support.
- Competent use of MS Word and Excel.
- High level of typing accuracy.
- Ability to take direction and a willingness to learn.
- Effective communication and interpersonal skills.
- Ability to work well in a team environment.
- Time management and organizational skills.
What We Offer
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. EML is an equal opportunity employer, and we celebrate diversity and inclusion in the workplace.
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