Senior Claims Consultant
6 days ago
Job Summary
The Senior Claims Consultant will play a key role in managing both property and liability claims, providing high-level claims management services to clients and brokers through consulting, advisory, advocacy, and negotiation. This role requires a strong understanding of claims management and the ability to drive favorable financial outcomes, reduce claim amounts, and mitigate risk.
Key Responsibilities
- Claims Management
- Responsible for managing national Property Damage, Liability, and ISR claims, liaising with clients, insurers, claimants, and external providers.
- Interpret policy wordings, analyze claims history data, arrange/conduct investigations, and determine claim settlements for under-deductible claims.
- Drive the settlement negotiation process and negotiate on behalf of the client, acting as an advocate for the client and determining commercial/technical responses to insurer's denials of liability.
- Respond to queries, prepare routine and ad hoc reports, including claims trends analysis and quarterly and/or annual claims reviews.
- Attend client meetings and conduct training for clients as required.
Requirements
- At least 5 years' experience managing Liability claims in a Claims Consultant role, ideally in a commercial team focusing on large business and brokered clients nationally.
- Educated to degree level or Diploma in Financial Services or a Law qualification.
- Strong understanding of national Claims Management and working within Client Service Agreements or Claims Unit standards.
- Time management, organizational skills, and attention to detail.
- Proactive, analytical problem-solving, and decision-making skills.
- Negotiation and influencing skills.
- Resilience and perseverance.
- Customer service and relationship-building skills with an ability to work collaboratively to the mutual benefit of clients, brokers, and the business.
- Alert to new and expanded business opportunities, supporting these through provision of claims review data for tenders, renewals, and proposals.
- The ability to work effectively and take on leadership.
About DXC Technology Inc.
DXC Technology Inc. is a global company providing technology-enabled business solutions to the global commercial insurance industry. We bring innovation, thought leadership, and passion to our customers' businesses to enhance performance and value.
Employee Benefits
- Extensive resources to support your onboarding and continual development.
- A global virtual platform that fosters a culture of appreciation and celebration.
- Flexible leave options, including purchased leave.
- Charitable and emergency services volunteer days.
- An Employee Assistance Program to support you and your family.
- Discounted health insurance and many other discounts.
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