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Senior Claims Manager

2 months ago

Brisbane, Queensland, Australia Sedgwick Full time

About Us

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Our Culture

We value a culture of caring, empathy, accountability, inclusion, collaboration, and growth. Our team members are driven to make a positive impact on the world through the people and organizations we serve.

Job Summary

We are seeking a highly skilled Senior Claims Manager to join our team. As a Senior Claims Manager, you will be responsible for managing a portfolio of major and/or complex property claims, reviewing for continuous improvement across claims and quality assurance, and providing technical support and feedback to the claims team.

Key Responsibilities

  • Manage a portfolio of major and/or complex property claims;
  • Review for continuous improvement across claims and quality assurance;
  • Provide technical support and feedback to the claims team;
  • Assist with coaching and training of team members;
  • Stay updated across regulatory changes and industry themes and insights;
  • Build and develop strong working relationships with our Clients;
  • Provide escalation point to team following complaints and/or technical queries;
  • Attend stakeholder meetings/conferences/phone calls when required.

Requirements

  • Previous domestic property adjusting experience;
  • Ability to work well autonomously as well as part of a team environment;
  • Proven ability to manage complaints and disputed claims when required;
  • An understanding of insurance principles, policies, and regulations;
  • Excellent communication, negotiation, and relationship-building skills;
  • The ability to analyse data, assess risks, and provide effective solutions;
  • Experience in relationship building and stakeholder management.

What We Offer

  • Hybrid working arrangement;
  • Professional Development through Sedgwick Australia University;
  • +0.5% on top of Superannuation Guarantee;
  • Domestic and International Career Pathways;
  • An equal opportunity employer committed to ensuring that our recruitment process is fair and accessible for all candidates.