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Motor Claims Consultant

2 months ago


Brisbane, Queensland, Australia DFP Recruitment Full time

Job Summary:

We are seeking a highly skilled Motor Claims Consultant to join our team at DFP Recruitment. As a Motor Claims Consultant, you will be responsible for managing and administering new claims, liaising with customers, repairers/suppliers, and other parties.

Key Responsibilities:

  • Manage and administer new claims, including gathering information, claims determination, preparing correspondence, calculating settlements, and processing payments.
  • Undertake technical claims administration, including identifying and pursuing all opportunities for recovery.
  • Monitor outstanding claims using a diary system to ensure prompt settlement in line with internal procedures, policies, and GICOP requirements.
  • Build and maintain strong rapport with internal and external customers and stakeholders, including Trust Administrators, Fund Managers, Repairers, and Assessors.
  • Provide claims support and information, working effectively within a team environment.

Requirements:

  • Preferable experience in end-to-end motor claims.
  • Knowledge of the recoveries process.
  • Excellent communication and interpersonal skills.
  • Strong decision-making abilities.
  • Ability to work well within a team and independently.
  • Understanding of covers and policy wordings.
  • Capacity to recognize trends and anomalies in claims data.
  • Attention to detail.

What We Offer:

  • A professional environment where your career path is valued and supported within our global organization.
  • A great team environment with energetic and supportive colleagues.
  • Genuine work-life balance.