Assistant Night Manager

3 weeks ago

Manly, Australia AccorHotel Full time

**Company Description**
Our iconic beach location and recently refurbished property is the inspiration for our fun and energetic upscale/lifestyle hotel. At Manly Pacific, we offer the perfect luxury escape nestled close to the city of Sydney. Offering exclusive experiences, outstanding service and boasting views of Manly Beach, our hotel has been renovated with the ultimate in guest experience in mind.

Our natural approach reveals a genuine, professional and honest sense of service, which enable us to provide lasting memories of local experiences. We attract friendly, diverse and engaging people intrinsic to the roots of our lifestyle.

Are you a night owl? Bring your experience and passion as an **Assistant** **Night Manager** and join our friendly and fun Front Office Team.

As part of our night team, you work night shifts that start at 11pm and finish at 7am.

We are actively searching for an experienced Front Office professional to become an integral part of our brand-new property.

As the Assistant Night Manager, you are naturally a confident person who is able to approach people and initiate conversation. Your skills of reading the guest and attention to detail are what sets you apart from the rest.

You have an outcome driven approach to performance & results and you strive to achieve excellence in your field.

**Responsibilities**:

- Conduct Night Auditor duties whilst on shift with the Night Manager
- Maintain control and supervision of all audit functions
- Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation
- Assist with the management of the Night Audit team’s performance whilst on shift, in accordance with relevant Accor brand and service standards, policies and procedures
- Drive a caring culture for our guests and inspire our team members to create a story unique to each guest’s stay
- Connect with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy
- Be a safety champion and lead by the example by following Accor’s health and safety procedures
- Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.

**Qualifications** What we are looking for**
- Previous Front Office or similar experience with knowledge of Opera system preferred
- Passion for people and hospitality
- Hands on, natural born leader with the ability to nurture, develop and bring out the best in your team
- Ability to make decisions independently and confidently
- Available to work from 11pm and finish at 7am

**Additional Information** What’s in it for you?**
- Opportunity to grow and develop your career within an international hotel group
- Fun and energetic team
- Great team member benefits (hotel and restaurants discounts, gym discounts, etc.)
- Beach front location (head off for a swim after/before work)

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