Helpdesk Technician

3 weeks ago


Sydney, New South Wales, Australia Salt Recruitment Full time
Job Title: Helpdesk Technician

About the Role:

We are seeking a skilled Helpdesk Technician to join our team in Sydney. As a Helpdesk Technician, you will be responsible for providing technical support and resolving issues for our clients. This is a fantastic opportunity to work with a leading provider of Cloud Management solutions and to develop your skills in a dynamic and fast-paced environment.

Key Responsibilities:

* Providing technical support and resolving issues for clients
* Diagnosing and resolving technical issues through remote troubleshooting
* Guiding clients through problem-solving processes and best practices
* Providing accurate information about our cloud products and services
* Escalating unresolved issues to the appropriate support level

Requirements and Skills:

* 3+ years of proven experience as a help desk technician or in a similar customer support role
* Tech-savvy with a strong understanding of computer systems, cloud technology, and tech products
* Experience with Microsoft CRM Dynamics
* Ability to diagnose and resolve technical issues efficiently
* Excellent communication skills, both verbal and written
* Customer-oriented and positive team player mentality

About Us:

We are proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards. Our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt Recruitment:

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.
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