IT Help Desk Technician

5 days ago

North Sydney, Australia Retinue Full time

Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs.
We're more than a business - we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centred approach. We honour our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.

Due to exceptionally quick growth, we are now looking for an experienced IT Helpdesk Technician to come on board and actively support the success of our infrastructure and framework business wide. You will be working with multiple level stakeholders within our business, from our exec team to our junior staff to ensure they have the right technology, at the right time working in the right way.

**Key Responsibilities**
- Troubleshoot hardware and software issues, providing solutions in a client focused and timely manner
- Provide end-user training with hardware and software programs and issues
- Configuring and testing hardware and software
- Maintain and update support documentation and procedures
- Creating, implementing and managing our onboarding and offboarding process for all staff, ensuring the correct company assets and access is provided and recovered at each end of the employee lifecycle
- Managing the external technology support contract spend and relationship as well as managing our inventory/assets allocation alongside them
- Managing multiple projects autonomously

**Requirements**:

- 3+ years in a level 2 helpdesk role, preferably working in a high ownership or start-up environment
- The ability to communicate to stakeholders at all levels whilst providing exceptional support
- The ability to take full ownership and learn along the way. This is a great opportunity for those who want to grow their career and take on additional responsibility future state
- Any prior experience in supporting or running the IT aspects of an office relocation is a big plus
- You must be comfortable owning, executing and delivering on various day-to-day requirements and projects autonomously

**Benefits**
- Yearly overseas holiday for our top performers across the business
- Spacious office space in North Sydney with great amenities (coffee machine, pool table, table tennis), close to public transport, cafes, gyms and retail
- Regular in-office and off-site social gatherings, and ongoing engagement activities to support professional development and team building.
- Employee and client referral programs, help us grow our business and be rewarded
- Exceptional professional growth. We are growing quickly and are continually creating new opportunities across the business. This includes management and leadership opportunities, new roles to fit the needs of the business, lateral opportunities etc.

**Our Commitment**

We believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply.

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