Cloud Support Specialist

6 days ago


Sydney, New South Wales, Australia Salt Recruitment Full time

Company Overview:

Salt Recruitment is a leading provider of Cloud Management solutions for IT solution providers. Our innovative SaaS products and platform empower IT partners to seamlessly migrate, backup, and manage their customers in the cloud.

We're currently looking for a Helpdesk Technician to join our team in Sydney and hit the ground running over a 3 months contract opportunity, with potential to convert into a full-time permanent member of the team.

Job Summary:

This role involves providing technical support and email support to Partners, diagnosing and resolving technical issues through remote troubleshooting, and guiding Partners through problem-solving processes and best practices.

Key Responsibilities:

  • Answering live calls and triaging calls and emails promptly
  • Providing technical support and email support to Partners
  • Diagnosing and resolving technical issues through remote troubleshooting
  • Guiding Partners through problem-solving processes and best practices
  • Providing accurate information about our cloud products and services
  • Escalating unresolved issues to the appropriate support level
  • Recording events, problems, and resolutions accurately
  • Following up with Partners and updating their status and information
  • Passing on valuable feedback and suggestions from Partners to the internal teams

Requirements and Skills:

  • 3+ years of proven experience as a help desk technician or in a similar customer support role
  • Tech-savvy with a strong understanding of computer systems, cloud technology, and tech products
  • Experience with Microsoft CRM Dynamics
  • Ability to diagnose and resolve technical issues efficiently
  • Excellent communication skills, both verbal and written
  • Customer-oriented and positive team player mentality

Salary and Benefits:

The estimated salary for this position is AU$40 - AU$45 per hour. We offer a range of benefits, including the opportunity to work with a dynamic team, professional development opportunities, and a competitive salary package.

About Salt Recruitment:

Salt Recruitment is proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists in the Client Service and Recruitment Leader of the Year categories. We extend our sincere appreciation to everyone who has contributed to our continued success.



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