Service Desk Team Lead

1 day ago


Sydney, Australia Allura Partners Full time
  • IT Service Desk Team Lead
  • Hybrid/WFH
  • 75-80K + Super

IT Service Desk Team Lead - Hybrid/WFH - 75-80K + Super

IT Service Desk Team Leader to lead a 1st line support team, providing technical guidance and ensuring high-quality service delivery.

You will manage incidents, requests, and escalations related to Microsoft 365, user management, email support, networking, and PC hardware while driving improvements in service desk operations.
What You'll Be Doing:

  • Lead and mentor a team of 1st line support technicians, ensuring efficient issue resolution and high customer satisfaction.
  • Manage incidents and service requests related to Microsoft 365, email, user security, networking, and VPN.
  • Oversee support for PC hardware, printers, and other devices.
  • Use ITSM tools to log and manage incidents, following ITIL best practices.
  • Implement improvements in incident management and problem resolution to minimize downtime.
  • Analyze service desk performance, identify trends, and suggest improvements.
  • Provide technical guidance to the team on escalated issues and troubleshoot complex problems.
  • Report on team performance and support broader IT projects as needed.

What We’re Looking For:

  • 5+ years of experience in IT Helpdesk/Service Desk environments with leadership experience.
  • Strong knowledge of Microsoft 365, user management, email support, networking, and VPN.
  • Experience supporting PC hardware, network printers, and devices.
  • Familiarity with ITSM tools and ITIL processes (incident and problem management).
  • Strong problem-solving skills, leadership abilities, and a customer-focused approach.
  • Excellent communication and team management skills.

Why Join Us?

  • Lead a talented team and drive improvements in service delivery.
  • Opportunities for career growth and training.

  • Service Desk Team Lead

    5 months ago


    Sydney, Australia West Recruitment Full time

    Salary up to $110k + Super - Employer paid certifications and training - Fantastic company culture **As this is a permanent position, we ask that all applicants are either a Permanent Residents or Australian Citizens** **Your New Employer** West Technology is partnering with a prominent Australian managed service provider based in the Sydney CBD. This...

  • Service Desk Team Lead

    5 months ago


    Sydney, Australia KBR Full time

    Title: Service Desk Team Lead Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies around the world....

  • Service Desk Lead

    6 months ago


    Sydney, Australia humm Full time

    **hummgroup (ASX-HUM) **is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of...

  • Front Desk Team Lead

    4 weeks ago


    Sydney, New South Wales, Australia SOFITEL Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Sofitel Sydney Darling Harbour. As a Front Desk Supervisor, you will be responsible for leading the front desk team and ensuring that all guests receive exceptional service.Key Responsibilities:Lead the front desk team and...


  • Sydney, New South Wales, Australia KBR Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Team Lead to join our team at KBR. As a key member of our IT Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesManage the daily operation of the Service Desk team, ensuring that all service...


  • Sydney, Australia Balance Recruitment Full time

    My client, a growing MSP located in the** southern area of Sydney **is looking for an experienced **Service Desk Team Leader** to join their team in this newly created role. **Reporting into the Managing Director, in this role you will work alongside the Sales Manager, where you will**: - Manage the day/day running of the Service Desk to ensure that...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Service Desk Coordinator, Ongoing opporuntity, Sydney and Parramatta office locations + flexible/hybrid working options available** The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. ICT is being transformed from an outsourced vendor to a best of breed sourcing model with Service Desk and governance...


  • Sydney, Australia MinterEllison Full time

    **Location**: Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a...


  • Sydney, Australia Balance Recruitment Full time

    Our client, a growing MSP located in the CBD, is in need of a motivated Team Leader to act as the glue between their clients and their technical team to ensure that services are delivered to the highest level of quality. Reporting in to the Service Desk Manager, **This role will see you**: - Manage the day/day activities of both the Support and Escalation...


  • Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    About Our TeamWe are seeking a skilled Service Desk Team Member to join our team at Pyramid Global Technologies. As a key member of our monitoring team, you will be responsible for monitoring our servers and devices hosted in our Data centre. Your role will involve validating alerts, discarding false alerts, and assigning valid alerts to respective...


  • Sydney, Australia NinjaOne, LLC Full time

    **About the Role** We are searching for a Tier 1 Service Desk Technician to support our growing IT organization. You will join our team supporting NinjaOne's expanding employee population with timely and accurate IT troubleshooting. Use your IT expertise of computer hardware, software, and network troubleshooting to identify and diagnose day to day...


  • Sydney, Australia Colliers International Full time

    Full-time - Employment Category: Permanent Full Time **Company Description**: At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act...

  • Front Desk Lead

    1 day ago


    Sydney, New South Wales, Australia Marriott Full time

    Unlock Your Potential as a Front Desk LeadWe are seeking a highly skilled and charismatic individual to join our team as a Front Desk Lead. In this exciting role, you will have the opportunity to lead our Welcome and Whatever/Whenever teams, driving W's culture and delivering exceptional guest experiences.The successful candidate will be responsible for...

  • Service Desk

    1 month ago


    Sydney, Australia Cognizant Full time

    **Summary**: We have a number of exciting full-time permanent opportunities for Service Desk Support specialists to work in our Adelaide team. On offer is the chance to work on a range of exciting projects, supporting our clients. **Key Responsibilities**: As a Service Desk Support Specialist, you are the first point of contact for employees and clients...

  • Service Desk Manager

    5 months ago


    Sydney, Australia HAYS Full time

    Service Desk Manager | MSP experience required **Your new company** An exciting new opportunity is available for a Service Desk Manager at a Market Leading Managed Service Provider. This is a permanent position, located in North Sydney and offers a modern onsite working environment and the option to work from home up to 2 days a week. **Your new...


  • Sydney, New South Wales, Australia Barings Full time

    Job SummaryBarings is seeking an IT Service Desk Support to provide local support to Australia offices and remote support to other regional locations. This position will be in our Sydney office, reporting to the IT Service Desk Manager.Key ResponsibilitiesProvide a single point of contact Service Desk Service to end users for IT-related incidents and...

  • Service Desk Manager

    6 months ago


    Sydney, Australia The Recruitment Company Full time

    The Service Desk Manager is responsible for the support of end user and student computer services, Internal and External resources. You will be responsible for managing and reporting on service levels, relationship management and business communication in relation to operational support services and act as a senior technical resource within the Support...

  • Service Desk Manager

    5 months ago


    Sydney, Australia Hamilton Barnes Associates Full time

    $130,000 + Benefits Sydney, New South Wales Permanent Enterprise Enterprise Networking We're seeking an organized and proactive individual to take on the role of Service Desk Manager, overseeing the establishment and ongoing management of our MSP client's service desk function! As a Service Desk Manager you'll play a pivotal role in ensuring the...


  • Sydney, Australia Barings LLC Full time

    IT Service Desk Analyst At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the...

  • Service Desk Analyst

    5 months ago


    Sydney, Australia HAYS Full time

    This role provides support to our internal stakeholders with the computer and telephone systems. **Your new company** At Hays, we believe in being long-term partners with our people as well as our customers. Let’s create tomorrow, together. With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment...