Cloud Support Specialist
15 hours ago
We're seeking a skilled Cloud Support Specialist to join our team in Sydney. As a Helpdesk Technician, you will be responsible for providing technical support and email support to Partners.
With a strong understanding of computer systems, cloud technology, and tech products, you will diagnose and resolve technical issues efficiently. Your excellent communication skills, both verbal and written, will enable you to provide accurate information about our cloud products and services.
Key responsibilities include:
- Answering live calls and triaging calls and emails promptly
- Providing technical support and email support to Partners
- Diagnosing and resolving technical issues through remote troubleshooting
- Guiding Partners through problem-solving processes and best practices
- Escalating unresolved issues to the appropriate support level
- Recording events, problems, and resolutions accurately
- Following up with Partners and updating their status and information
To succeed in this role, you'll need:
- 3+ years of proven experience as a help desk technician or in a similar customer support role
- Tech-savvy with a strong understanding of computer systems, cloud technology, and tech products
- Experience with Microsoft CRM Dynamics
- Ability to diagnose and resolve technical issues efficiently
- Excellent communication skills, both verbal and written
- Customer-oriented and positive team player mentality
This is a contract opportunity with potential to convert into a full-time permanent position. You will work closely with our team to deliver exceptional service to our Partners. We offer a competitive salary of AU$40 - AU$45 per hour, making this an attractive opportunity for those looking to develop their skills and advance their career.
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