IT Support Technician

3 weeks ago

Sydney, Australia URBIS Full time

**Who we are**:
Urbis is people focussed, and we want the best for our team, our clients, and our communities. We are a community of passionate problem solvers, sought out by our clients for our fresh thinking and approach to their city-shaping projects. You will make a tangible difference and positive impact, while gaining incredible industry experience and broad ranging exposure to the most exciting work.

We pride ourselves on empowering our employees and supporting them to be the best they can be. You will have the benefits of salary continuance insurance, a generous parental leave policy for both primary & secondary carers, work life balance, health & wellbeing programs, extensive training opportunities and much more.

**The Opportunity**:
We're looking for an IT Support Technician in our Sydney office to provide high-quality first and second level technical support for Urbis staff in all Urbis offices.

This position will be responsible for the resolution of technical support incidents/requests and ownership of problem escalations from request through to resolution,

**You will**:

- Monitoring and responding quickly and communicating effectively to requests received through the Technology Service Desk;
- Providing excellent service in response to Technology Service Desk requests by demonstrating an understanding of user requirements and the user experience;
- Utilising and maintaining the helpdesk tracking software;
- Escalating issues as needed and monitoring through to completion;
- Inspecting and performing minor repairs and liaising with external vendors for repairs to ICT equipment as needed;
- Assisting in investigating, analysing and resolving hardware problems including performing hardware repairs, maintenance, technical assistance and support on all computing equipment and peripherals;
- Contributing in the creation and maintenance of documentation, featuring technical information, such as the development and maintenance installation and configuration, and colleague procedures and instructions;
- Managing setup and deployment for new employees using standard hardware, images and software;
**About you**:
**This role is ideally suited to someone with**:

- Communicates with confidence, adapting appropriately to user requirements and responds in a responsive manner;
- Relevant experience in an IT support role involving frequent, direct contact with colleagues
- Experience working in an Office 365 environment, enhancing collaboration and productivity using these tools

Why Urbis?

Urbis is committed to fostering a work environment that is inclusive, supports flexibility, and welcomes diversity. We are proud to be an equal opportunity employer. Aboriginal and Torres Strait Islander people are encouraged to apply.

How to Apply?

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