Ict Helpdesk Technician

1 week ago


Sydney, Australia 11 Recruitment Parent Full time

Full-Time ICT Helpdesk Technician
- $70,000 to 90,000 + Superannuation
- Work in a professional environment

On behalf Wonde Pty Ltd a dynamic and innovative technology company that specialises in providing cutting-edge solutions for seamless data integration in the education sector. With a commitment to simplifying complex processes, Wonde has emerged as a leader in the field of education technology, empowering schools and educational institutions to efficiently manage and share data based in the Sydney, 2000 NSW area, we are conducting a search for a dedicated and skilled ICT Helpdesk Technician.

**Current Opening**:
This opportunity is a full-time position (38 hours per week).

Position Responsibilities and Tasks
- Provide first-level technical support and troubleshooting.
- Log and prioritise support requests using a ticketing system.
- Diagnose and resolve hardware, software and network issues promptly.
- Collaborate with other technical staff for recurring problems.
- Communicate technical information clearly to non-technical users.
- Keep users informed about the status and progress of support requests.
- Manage user accounts, including creation, modification and deactivation.
- Ensure compliance with security policies.
- Ensure software licenses comply with organisational policies.
- Install, upgrade and maintain computer hardware.
- Work closely with other IT teams and departments for coordinated problem-solving.

**Qualifications and Skills**:

- Relevant Degree and a minimum of two-three years' experience in a similar role.
- Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices.
- Strong communication skills, both written and verbal.
- Basic understanding of networking concepts and protocols.
- Familiarity with computer hardware components and basic maintenance tasks.

**Salary**:
The role offers a remuneration package ranging from $70,000 - $90,000, plus superannuation for a 38-hour work week.



  • Sydney Eastern Suburbs, Australia HAYS Full time

    IT Helpdesk Technician Opportunity **Your new company** **Your new role** You will be responsible for the following: - Provision of Level 1 - 2 ICT troubleshooting and helpdesk support to all end users. - Escalate unresolved issues to the Systems Administrator in a timely manner. - Actively assist with updating, maintaining, and monitoring digital...

  • Ict Helpdesk Officer

    2 weeks ago


    Sydney Western Suburbs, Australia HAYS Full time

    $355pd + Super, NSWGov, 3daysWFH, 6mo contract **Your new company** This Government agency is seeking an ICT Helpdesk officer to join their team on a 6 month contract with the likeness of extension or to move into a permanent position. The agency is currently doing hybrid work mode with 3 days working from home, their office is in Parramatta and offers 7...

  • IT Helpdesk

    3 weeks ago


    Sydney, Australia Partners in Performance Full time

    **Partners in Performance **is a global management consulting firm that works hand-in-hand with our clients to deliver sustainable results in business performance. Our firm has real scale and a demonstrated track record with reach across Australia and New Zealand, South East Asia, Africa, North and South America, Europe and Middle East. As a Firm, we are...

  • IT Helpdesk

    3 weeks ago


    Sydney, Australia Partners in Performance Full time

    **Partners in Performance **is a global management consulting firm that works hand-in-hand with our clients to deliver sustainable results in business performance. Our firm has real scale and a demonstrated track record with reach across Australia and New Zealand, South East Asia, Africa, North and South America, Europe and Middle East. As a Firm, we are...

  • Ict Technician

    2 weeks ago


    Sydney, Australia Archer Group Enterprises Full time

    We are seeking a skilled and motivated ICT Technician. Key Responsibilities: - **Technical Support**: - Provide efficient and effective technical support to end-users, addressing hardware and software issues promptly. - Diagnose and resolve ICT-related problems, escalating more complex issues when necessary. - Offer assistance through various channels,...

  • IT Helpdesk

    1 week ago


    Sydney, New South Wales, Australia Partners in Performance Full time

    Partners in Performance is a global management consulting firm that works hand-in-hand with our clients to deliver sustainable results in business performance. Our firm has real scale and a demonstrated track record with reach across Australia and New Zealand, South East Asia, Africa, North and South America, Europe and Middle East. As a Firm, we are about...

  • Ict Technician

    2 weeks ago


    Sydney, Australia HAYS Full time

    Permanent Opportunity - ICT Technician - From $70K - Wahroonga Location **Your new company** *** **Your new role** *** As an ICT technician, you will be required to collaborate with other team members and provide Level 1 and Level 2 technical support to their students, teachers and other internal users, manage their assets including printers, manage mobile...


  • Sydney, Australia MJD Recruitment Full time

    $70,000 Package Level 1 Support - Stunning office in CBD Location - Friendly and supportive team environment plenty of Our client is a well established national law firm based in the heart of the CBD, they have an amazing office and a standout culture. They require an IT Helpdesk Support Officer to work in their IT team and support the company with day to...

  • Helpdesk Support

    5 days ago


    Sydney, Australia MVP Asia Pacific Full time

    MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVP’s build rapport with clients to help them scale ridiculously fast. Are you hungry for growth,...

  • Helpdesk Operator

    1 week ago


    Sydney, New South Wales, Australia Austcorp Executive Full time

    Immediate Start Based in Kingsgrove- $60-$70k base + Super Internal Career progressionAbout the CompanyNational leading business with multiple awards in the Security Industry. The business is 100% Australian owned with project reach all across the nation.Role Specific Accountabilities As a representative of the company, project a professional image that...

  • Helpdesk Support

    1 week ago


    Sydney, New South Wales, Australia MVP Asia Pacific Full time

    MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga Philippines.MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVP's build rapport with clients to help them scale ridiculously fast.Are you hungry for growth, passionate...


  • North Sydney, Australia Wenona School Full time

    **(Permanent, Full-Time)**: Wenona values professional services staff who demonstrate a positive and proactive approach to their work and have a willingness to participate fully in the life of the School. We look for enthusiastic, dedicated and capable staff who demonstrate initiative, good humour, and professional behaviour and support the values and aims...


  • North Sydney, Australia Wenona Full time

    **(Permanent, Full-Time)**: Wenona values professional services staff who demonstrate a positive and proactive approach to their work and have a willingness to participate fully in the life of the School. We look for enthusiastic, dedicated and capable staff who demonstrate initiative, good humour, and professional behaviour and support the values and aims...


  • North Sydney, Australia Wenona School Full time

    Wenona is seeking a dynamic and dedicated ICT Service Desk Technician to provide daily support to the operations and strategic goals of the School. As a key member of the ICT Department’s Service Team, you will follow the Wenona Service Desk procedures. You will also investigate and respond to requests for technical assistance, to meet the current and...


  • North Sydney Council, Australia Wenona School Full time

    (Permanent, Full-Time):Wenona values professional services staff who demonstrate a positive and proactive approach to their work and have a willingness to participate fully in the life of the School. We look for enthusiastic, dedicated and capable staff who demonstrate initiative, good humour, and professional behaviour and support the values and aims of the...


  • North Sydney Council, Australia Wenona School Full time

    Wenona is seeking a dynamic and dedicated ICT Service Desk Technician to provide daily support to the operations and strategic goals of the School. As a key member of the ICT Department's Service Team, you will follow the Wenona Service Desk procedures. You will also investigate and respond to requests for technical assistance, to meet the current and future...


  • Sydney, Australia St Andrew's Cathedral School Full time

    **What is the role?** With the opportunity to learn and grow, this role is for an ICT Support Technician who is a strong team player prepared to support a complex high-energy ICT environment. This is an exciting opportunity, offering genuine hands-on exposure to large scale IT infrastructure. **Who will the successful applicant be?** - A genuine interest...


  • Sydney, Australia people2people Full time

    **The Business** With leading telecommunications provider based in Australia, offering a wide range of innovative and reliable solutions to businesses. Currently seeking a highly motivated and customer focused L1 Service Helpdesk Technician to join their IT department and contribute to their mission of delivering exceptional service to their clients. **The...


  • Sydney, Australia St Andrew's Cathedral School Full time

    **What is the role?** With the opportunity to learn and grow, this role is for an ICT Support Technician who is a strong team player prepared to support a complex high-energy ICT environment. This is an exciting opportunity, offering genuine hands-on exposure to large scale IT infrastructure. **Who will the successful applicant be?** - A genuine interest...

  • Ict Helpdesk Officer

    3 weeks ago


    Sydney, Australia Kambala School Full time

    **Introduction**: Located in Rose Bay overlooking Sydney Harbour, Kambala is an historic, contemporary, and vibrant independent day and boarding school welcoming students from ELC to Year 12. Offering a choice of learning pathways through the HSC or International Baccalaureate, we are proud to rank among the top non-selective girls’ schools in NSW every...