Expert ServiceNow Consultant

3 weeks ago


Sydney, New South Wales, Australia Fujitsu Full time
About the Role

We are seeking a highly skilled and experienced Senior Consultant to join our ServiceNow team in the APAC region. As a key member of our team, you will be responsible for delivering high-quality ServiceNow projects and services that meet or exceed customer expectations.

Key Responsibilities
  • Develop and implement technical solutions on the ServiceNow platform, leveraging your expertise to drive business outcomes.
  • Collaborate with clients to design and deliver high-quality solutions, utilizing best practices and out-of-the-box functionality.
  • Mentor and coach junior team members, contributing to the development of technical and consulting capabilities.
  • Identify and communicate new opportunities within client engagements to Customer Success Managers and account managers.
Requirements and Experience

To succeed in this role, you will require:

  • Proven experience in high-quality ServiceNow project delivery, with a track record of customer satisfaction.
  • Strong ability to lead workshops as part of a project team.
  • Experience creating build documentation, solution designs, and detailed design specifications.
  • Proficiency in development tools like HTML, XML, JavaScript/AJAX, and integration methods (e.g., SOAP, MID, email).
  • Exceptional written and verbal communication skills.
Preferred Qualifications

In addition to the above requirements, we prefer candidates with:

  • IT degree or relevant tertiary education in Computer Science.
  • ITOM experience, specifically in areas such as Service Mapping, Discovery, CMDB, and CSDM.
  • ServiceNow CSA (Certified System Administrator) certification.
  • CIS ITSM and at least one other ServiceNow product certification.
  • ServiceNow sales & presales accreditation across 2+ product lines.
  • ServiceNow Suite Certified (ITSM, HR, or CSM).
About Fujitsu

Fujitsu is a global leader in technology and business solutions, committed to transforming organizations and the world around us. We strive to create an inclusive environment where everyone can bring their full selves to work, fostering innovation and growth.

We put people first, maintaining an excellent reputation regionally and globally. Our customers trust us, and we offer tailored career development opportunities across our global organization, supporting your professional and personal growth.

We live by our values of Aspiration, Trust, and Empathy, every day. At Fujitsu, we welcome applicants from diverse backgrounds and encourage women, gender-diverse individuals, Aboriginal and Torres Strait Islander people, LGBTI+ communities, people with disabilities, and veterans to apply.



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