Senior ServiceNow Consultant

1 week ago

Sydney, New South Wales, Australia Fujitsu Full time

About the Role

We are seeking a highly skilled Senior Consultant - ServiceNow to join our team in Sydney, Australia. As a key member of our organization, you will be responsible for delivering innovative and cost-effective solutions to our clients using ServiceNow platforms.

Key Responsibilities:

  • Participate in client workshops, requirement gathering, and provide solutions that align with customer needs.
  • Assist with functional and technical design workshops, ensuring the design is based on both out-of-the-box functionality and custom requirements.
  • Oversee and support the implementation of ServiceNow solutions, adhering to best practices and project timelines.
  • Contribute to the development, testing, and implementation of ServiceNow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
  • Contribute to automation and process improvement efforts, including risk management and identifying the pros and cons of solutions.
  • Mentor and support junior professionals, helping uplift their skills and capabilities.

Requirements and Experience:

  • Minimum of 4+ years of experience in ServiceNow design and development in a client-facing role environment.
  • Hands-on experience with ServiceNow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
  • Strong business acumen, problem-solving ability, and excellent communication skills.
  • Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
  • Experience with both Waterfall and Agile methodologies.
  • Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.

Qualifications & Certifications:

  • IT Degree or relevant tertiary education in Computer Science.
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM.
  • ITIL Foundation Certified.

Bonus Points:

  • Additional ServiceNow certifications across the suite.
  • Exposure to or general understanding of ServiceNow licensing.

About Us:

Fujitsu is an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.

Why Fujitsu?

We put people first and believe in the power of diversity to drive innovation. Our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth.

Estimated Salary: $120,000 - $150,000 per year

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