Customer Retention Strategist

5 days ago

Sydney, New South Wales, Australia beBeeStrategist Full time $90,000 - $120,000

We're seeking a highly skilled professional to lead key projects, drive retention and revenue, and develop strategies that translate Customer Value Management (CVM) into measurable business outcomes.

Job Overview:
  • Our ideal candidate will have experience in project management, email marketing, and marketing automation tools.
Main Responsibilities:
  • Accurately forecast churn and growth performance by analyzing customer data and market trends.
  • Develop and implement strategic projects to reduce hard churn and increase customer engagement.
  • Drive app penetration and adoption through targeted campaigns and promotions.

The successful candidate will possess excellent commercial acumen, a results-driven attitude, and strong communication skills. They will be able to work collaboratively with cross-functional teams to achieve business objectives.

Above all, we're looking for a talented individual who can bring innovative ideas and solutions to the table, while staying true to our core values of empathy and customer-centricity.

In return, you'll have the opportunity to work with a dynamic team, contribute to our success, and shape the future of our company.

Key Qualifications:
  • Experience in project management, email marketing, and marketing automation tools.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

  • Lead Customer Retention Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeSuccess Full time $104,660 - $144,489

    Customer Success StrategistThe ideal candidate will develop and execute comprehensive account strategies to promote long-term success, adoption, and retention.This role involves managing a portfolio of customers requiring both high-touch and scale engagement methods.Main Responsibilities:Develop strategic touchpoints including monthly check-ins, QBRs,...

  • Customer Experience Strategist

    4 hours ago

    Sydney, New South Wales, Australia beBeeStrategy Full time $100,000 - $135,000

    Job Title: Customer Experience StrategistAbout the Role:We are seeking a highly skilled and experienced Customer Experience Strategist to join our team. The successful candidate will be responsible for managing a high-performing team of customer-facing professionals, while also owning a portfolio of customers across Australia & New Zealand.Lead and inspire...

  • Customer Retention Strategist

    2 days ago

    Sydney, New South Wales, Australia beBeeRetention Full time $90,000 - $115,000

    Job OverviewAs a key member of our team, you will be instrumental in driving customer retention and revenue growth. You will lead strategic projects, develop and optimize strategies, and translate the value of Customer Value Management (CVM) into measurable business outcomes.You will contribute to an innovative and agile approach, leading by example and...

  • Customer Engagement Strategist

    4 days ago

    Sydney, New South Wales, Australia beBeeMarketing Full time $120,000 - $140,000

    Customer Engagement StrategistThe role involves developing and executing customer engagement strategies across all channels, including SMS, email and app.Develop customer-centric marketing campaigns to drive growth and loyalty.Manage and optimise CRM platforms such as Salesforce, Braze or similar.Oversee the Customer Data Platform (CDP), ensuring data...

  • Leading Retention Strategies

    6 days ago

    Sydney, New South Wales, Australia beBeeRetention Full time $100,000 - $125,000

    About the RoleWe're looking for a seasoned Retention Strategist to drive retention and revenue growth within our customer base.This is an exciting opportunity to lead key projects, develop and optimize strategies, and translate the value of Customer Value Management into measurable business outcomes.As a key collaborator, you'll work on passionate projects...

  • Senior Customer Retention Strategist

    2 days ago

    Sydney, New South Wales, Australia beBeeStrategist Full time $120,000 - $150,000

    Key Responsibilities:Job OverviewThis pivotal role is instrumental in driving member engagement, retention and customer lifetime value through innovative loyalty campaigns and personalized experiences.This entails collaborating with cross-functional teams to enhance customer satisfaction while delivering impactful business outcomes.DutiesDevelop, manage and...

  • Customer Engagement Strategist

    4 days ago

    Sydney, New South Wales, Australia beBeeLoyalty Full time $110,000 - $130,000

    Customer Engagement StrategistThis role focuses on developing and implementing a comprehensive CRM strategy, designing lifecycle campaigns, and managing loyalty programs to drive customer retention and engagement.Campaign Development and ExecutionDevelop multi-channel marketing campaigns to acquire and retain customers.Conduct A/B testing and optimization to...

  • Customer Relationship Management Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeCRM Full time

    Experience a career defining opportunity as a CRM Strategist with our organisation.We are seeking an experienced and skilled CRM Strategist to join our team. The ideal candidate will have a strong background in developing and executing customer relationship management strategies across multiple channels, including email, social media, and web notifications....

  • Senior Customer Growth Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeGrowth Full time $130,000 - $170,000

    Job Title:Senior Customer Growth StrategistAbout the RoleWe are seeking a Senior Customer Growth Strategist to lead our customer growth initiatives and drive significant revenue growth from our existing customer base. As a key member of our team, you will be responsible for developing and executing comprehensive strategies that maximize customer lifetime...

  • Marketing Strategist for Onboarding

    4 days ago

    Sydney, New South Wales, Australia beBeeOnboarding Full time $134,000 - $164,200

    Marketing Strategist for OnboardingWe are seeking a skilled Marketing Strategist to lead our onboarding efforts and develop comprehensive strategies to address customer acquisition, retention, and revenue metrics.The ideal candidate will have experience working across timezones and functions, with a proven track record of crafting compelling messaging that...