Lead Customer Retention Specialist
4 days ago
The ideal candidate will develop and execute comprehensive account strategies to promote long-term success, adoption, and retention.
This role involves managing a portfolio of customers requiring both high-touch and scale engagement methods.
Main Responsibilities:
- Develop strategic touchpoints including monthly check-ins, QBRs, platform health checks, and de-risking motions.
- Identify customer risks before they surface and mobilize internal teams to address issues swiftly and effectively.
- Drive adoption of key platform features that enhance customer outcomes and improve retention.
- Evaluate customer success through business metrics and data insights.
Qualifications
- At least 3 years of experience in Customer Success, Account Management, or Renewals in a SaaS environment.
- Strong understanding of the SaaS customer lifecycle, including risk identification and mitigation.
- Proven success managing customer portfolios through both high-touch and scale strategies.
- Excellent communication, listening, negotiation, and presentation skills.
-
Omnichannel Customer Retention Specialist
22 hours ago
Sydney, New South Wales, Australia beBeeMarketing Full time $80,000 - $82,500Customer Lifecycle Marketing SpecialistAs a key player in the Everyday Rewards Partnership team, you will be responsible for developing and executing data-driven customer lifecycle campaigns across various channels to support member acquisition, engagement, and retention.You will leverage your expertise to craft targeted communications that optimize...
-
Customer Retention Specialist
24 hours ago
Sydney, New South Wales, Australia beBeeRetention Full time $90,000 - $120,000Optimizing customer retention and driving revenue growth within our client base is a key objective for this role.About the PositionWe are seeking an experienced project manager to lead critical projects, develop and refine strategies, and translate the value of customer engagement into tangible business outcomes.You will contribute to a dynamic and agile...
-
Customer Retention Specialist
22 hours ago
Sydney, New South Wales, Australia beBeeLoyalty Full time $120,000 - $150,000Our Loyalty Program ManagerThis role involves leading a team that creates engaging loyalty experiences, boosts member participation, and drives business growth.Key ResponsibilitiesDrive Loyalty Strategy – Develop innovative strategies to increase customer retention and satisfaction.Lead Our App Evolution – Oversee the enhancement of our loyalty app,...
-
Leading Retention Strategies
5 days ago
Sydney, New South Wales, Australia beBeeRetention Full time $100,000 - $125,000About the RoleWe're looking for a seasoned Retention Strategist to drive retention and revenue growth within our customer base.This is an exciting opportunity to lead key projects, develop and optimize strategies, and translate the value of Customer Value Management into measurable business outcomes.As a key collaborator, you'll work on passionate projects...
-
Innovative Customer Retention Specialist
3 days ago
Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $200,000Job Title: Senior Loyalty Marketing ManagerThis pivotal role is responsible for driving member engagement, retention, and customer lifetime value through innovative loyalty campaigns, personalized customer experiences, and seamless program operations.As a key team member, you will collaborate with cross-functional teams to enhance customer satisfaction while...
-
Customer Retention Strategist
23 hours ago
Sydney, New South Wales, Australia beBeeRetention Full time $90,000 - $115,000Job OverviewAs a key member of our team, you will be instrumental in driving customer retention and revenue growth. You will lead strategic projects, develop and optimize strategies, and translate the value of Customer Value Management (CVM) into measurable business outcomes.You will contribute to an innovative and agile approach, leading by example and...
-
Chief Customer Retention Specialist
3 days ago
Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $180,000Job OpportunityWe are seeking a highly skilled professional to fill the role of Premier Customer Success Manager.The ideal candidate will have 3-5 years of experience in customer-facing roles with strong commercial acumen and negotiation skills. They will be able to influence positive outcomes, resolve challenges efficiently, and manage multiple priorities...
-
Cancellations & Retention Specialist (Insurance)
5 hours ago
Sydney, New South Wales, Australia beBeeRetention Full time $57,000 - $60,000Job DescriptionCancellations & Retention Specialist (Insurance)This is a unique opportunity to excel in customer service and make a real difference in the lives of business owners.As a Cancellations & Retention Specialist, you will be responsible for providing exceptional customer experiences through professional communication and problem-solving...
-
Chief Growth Officer
5 days ago
Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $150,000Job DescriptionThe Lead Customer Success Manager plays a critical role in driving customer retention and protecting revenue by building strategic relationships with key stakeholders, including economic buyers and executive sponsors, while leading a team of Customer Success Managers to deliver results.As the primary point of contact for major accounts, you...
-
Chief Customer Retention Officer
24 hours ago
Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $180,000 - $250,000Role OverviewThis strategic leadership position plays a pivotal role in driving customer retention and protecting revenue by fostering strong relationships with key stakeholders. As the lead Customer Success Manager, you will be responsible for leading a team of Customer Success Managers to deliver exceptional results.Key ResponsibilitiesBuilding and...
