Leading Retention Strategies

5 days ago

Sydney, New South Wales, Australia beBeeRetention Full time $100,000 - $125,000
About the Role

We're looking for a seasoned Retention Strategist to drive retention and revenue growth within our customer base.

  • This is an exciting opportunity to lead key projects, develop and optimize strategies, and translate the value of Customer Value Management into measurable business outcomes.
  • As a key collaborator, you'll work on passionate projects that drive retention within our customer base, partnering with senior stakeholders to deliver personalized journeys using machine learning.
  • You'll accurately forecast churn and growth performance, reduce hard churn through strategic projects, and drive app penetration and engagement.

To succeed in this role, you'll need a proven track record in project management and experience working in an agile environment.

A strong background in email marketing and marketing automation tools like Salesforce Marketing Cloud and Segment is essential. Familiarity with Adobe Experience Manager (AEM) and Pendula is a plus.

A tertiary qualification in a business or marketing-related field is required. You should be commercially minded, results-driven, and possess outstanding time management, attention to detail, and project management skills.

The ideal candidate will have a customer-focused approach to marketing, excellent communication skills, and the ability to build successful relationships and steer cross-functional teams.

The Good Stuff...
  • Discounts on Optus/amaysim products and services.
  • Ongoing training, mentoring, and focus on development opportunities.
  • Hybrid ways of working.
  • Competitive salary.
  • Vibrant company culture.

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