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Senior Customer Retention Strategist

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Sydney, New South Wales, Australia beBeeStrategist Full time $120,000 - $150,000

Key Responsibilities:

Job Overview

This pivotal role is instrumental in driving member engagement, retention and customer lifetime value through innovative loyalty campaigns and personalized experiences.

This entails collaborating with cross-functional teams to enhance customer satisfaction while delivering impactful business outcomes.

Duties
  • Develop, manage and execute loyalty programs across ANZ in collaboration with key stakeholders.
  • Lead the development of program structure, member benefits, tier progression and customer engagement tactics to drive member retention and lifetime value.
  • Collaborate with internal teams to drive effectiveness and customer experience.
  • Identify opportunities for innovation and enhancement of loyalty initiatives, campaigns and programs.
Requirements
  • 6+ years of experience in loyalty marketing, CRM, marketing strategy or product development.
  • Proven ability to lead and develop teams, set strategic goals and motivate teams to perform.
  • Strong competency in enterprise CRM systems, reporting platforms and relevant industry training.