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Customer Service Representative
1 month ago
Delivering Exceptional Guest Experiences
We are seeking a skilled and friendly Receptionist to join our team at The Lodge, located within the Blacktown Exercise, Sports & Technology Hub. As the first point of contact, you will play a vital role in ensuring every guest's stay is unforgettable by providing a warm welcome, handling check-ins and check-outs, and assisting with any guest enquiries.
Key Responsibilities:
- Welcome and check in/out guests, ensuring a seamless experience.
- Assist guests with directions within the hotel and surrounding areas, providing information on local attractions and upcoming events.
- Build strong guest relationships and handle complaints courteously and professionally.
- Take a positive and proactive approach to all tasks.
What We Offer:
- Experience in a hotel setting.
- Experience/familiarity with Opera Cloud.
- Available to work over a 7-day per week roster.
- Be well-presented and set high grooming standards for the team.
- Strong attention to detail.
- Excellent communication skills both verbal and written.
About Us:
Located within the dynamic Blacktown International Sports Park, the Blacktown Exercise Sports & Technology Hub offers a state-of-the-art Sports Centre with diverse facilities. From a cutting-edge gym and health hub to a sports medicine clinic and versatile function venues, we're at the forefront of health, wellness, and athletic excellence. Be part of a forward-thinking environment dedicated to shaping the future of sports, fitness, and technology.
