Product Support Services Representative for Cavpower Cat
2 weeks ago
About Cavpower Cat
Cavpower Cat is a leading Caterpillar dealership providing equipment and product support services to mining, construction, industrial, marine, and local government customers. Our reputation for excellence and superior customer service has enabled us to achieve continued sustained growth.
About the Role
We are seeking a dedicated and customer-focused Product Support Service Representative to join our team. As a Product Support Service Representative, you will play a crucial role in ensuring our customers receive top-notch support for their equipment needs, including technical machine support.
Responsibilities:
- Assist customers with their parts and service inquiries and orders.
- Provide technical assistance and guidance on parts selection, installation, and troubleshooting.
- Maintain accurate records of parts and service transactions.
- Collaborate with our service department to schedule and coordinate repairs and maintenance.
- Proactively identify and recommend additional products and services to meet customer needs.
- Build and maintain strong customer relationships through excellent communication.
- Address and resolve customer complaints and issues in a timely manner.
- Stay informed about the latest industry trends and product updates.
- Offer technical machine support to customers, guiding them through diagnostics and solutions.
- Support Account Managers in identifying and retaining customers, driving business growth, and securing projects.
About You
- Qualified mechanic, preferably with CAT machinery experience.
- High mechanical aptitude and understanding of earthmoving equipment.
- Previous experience in product support and service within the construction equipment industry is a plus.
- Excellent customer service and problem-solving skills.
- Effective communication and interpersonal abilities.
- Detail-oriented with good organizational skills.
- Ability to work independently and as part of a team.
What You Will Get in Return
This is an exciting opportunity to be part of an industry-leading Caterpillar dealership and be rewarded with a career offering development opportunities and progression.
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