Customer Service Representative
1 month ago
Delaware North Australia is seeking a skilled Receptionist to join our team at The Lodge, located within the Blacktown Exercise, Sports & Technology Hub.
As the first point of contact, you'll play a vital role in ensuring every guest's stay is unforgettable by providing a warm welcome, handling check-ins and check-outs, and assisting with any guest enquiries.
Key responsibilities include:
- Welcome and check in/out guests, ensuring a seamless experience.
- Assist guests with directions within the hotel and surrounding areas, providing information on local attractions and upcoming events.
- Build strong guest relationships and handle complaints courteously and professionally.
- Take a positive and proactive approach to all tasks.
Requirements:
- Experience in a hotel setting.
- Experience/familiarity with Opera Cloud.
- Available to work over a 7-day per week roster.
- Be well-presented and set high grooming standards for the team.
- Strong attention to detail.
- Excellent communication skills both verbal and written.
About Delaware North:
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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