Front Office Specialist

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $62,400 - $98,400
Job Opportunity

We are seeking a highly skilled and friendly Front Office professional to join our team.

In this role, you will work closely with various departments to ensure seamless communication and exceptional guest experiences. Your responsibilities will include:

  • Welcome guests and complete check-in and check-out procedures using the hotel system
  • Make and adjust guest reservations
  • Manage guest requests, inquiries, and complaints
  • Maintain current knowledge of daily VIPs, hotel products, services, pricing, and special promotional offers
  • Maximise sales revenues through up-selling and marketing programs
  • Park automatic and manual vehicles
  • Arrange taxis and courier services
  • Receive and deliver mail and messages
  • Provide support to the concierge desk
  • Perform general incoming communication duties, including taking inquiries via telephone and electronic registration systems
  • Deliver guest amenities and requests to rooms

The ideal candidate is passionate about delivering exceptional guest service, has excellent communication skills, and can work well in a fast-paced environment.

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