Front Office Leadership Position

3 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

At the heart of every successful organization lies a strong leadership team. As a Front Office Supervisor, you will play a vital role in shaping the guest experience and ensuring that every interaction with our hotel is nothing short of exceptional.

You will oversee daily front office operations, including check-ins, check-outs, and guest inquiries. Your exceptional communication skills will enable you to implement and maintain high service standards, while your ability to work efficiently in a fast-paced environment will allow you to adapt to changing situations with ease.

To excel in this role, you will need to have a minimum of 2 years' experience in a supervisory position in the hospitality industry. A Bachelor's degree or diploma in Hospitality Management is preferred, but not necessary. What's more important is your passion for delivering exceptional guest experiences and your ability to motivate and develop your team members.

We are looking for someone who is not only skilled in front office systems, such as Opera and Microsoft Office, but also has a solid knowledge of front office procedures and hospitality best practices. If you're a natural problem-solver with excellent organizational and time management skills, we'd love to hear from you.

This is an exciting opportunity to join a dynamic team and take the next step in your career. As a Front Office Supervisor, you will have the chance to advance your skills and knowledge, while contributing to the success of our hotel. So why wait? Apply now and let's shape the future together

Key Responsibilities:
  • Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
  • Implement and maintain high service standards
  • Coordinate with other departments to address guest needs and resolve issues promptly
  • Manage and train front office staff, identifying areas for improvement and implementing action plans
  • Monitor and optimize front office performance metrics and guest satisfaction scores
  • Handle VIP guests and special requests with utmost care and attention to detail
Requirements:
  • Minimum of 2 years' experience in a supervisory position in the hospitality industry
  • Bachelor's degree or diploma in Hospitality Management is preferred
  • Excellent verbal and written communication skills in English; additional languages are a plus
  • Strong interpersonal and leadership skills with the ability to motivate and develop team members
  • Proficiency in front office systems, such as Opera and Microsoft Office
  • Solid knowledge of front office procedures and hospitality best practices
  • Exceptional organizational and time management skills
  • Ability to work efficiently in a fast-paced, high-pressure environment
  • Strong problem-solving skills and attention to detail

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