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Technical Support Specialist

2 months ago

Sydney, New South Wales, Australia MNL Technologies PTY Full time
Job Title: Technical Support Engineer

At MNL Technologies PTY, we are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:
  • Response and Resolution: Review customer issues, contact customers to understand the problem, and utilize troubleshooting tools to resolve customer issues.
  • Readiness: Attend readiness trainings and non-technical trainings to ensure proficiency in support topics.
  • Product/Process Improvement: Provide feedback to improve products, identify potential defects, and escalate to senior engineers to resolve.
Qualifications:
  • Required Qualifications: 2+ years of technical support, technical consulting experience, or information technology experience, or a Bachelor's Degree in Computer Science, Information Technology, or a related field.
  • Additional Qualifications: Microsoft Technology Certifications.
Knowledge, Skills, Abilities:
  • Analytical Skills: Ability to analyze problems and develop solutions.
  • Applications and Infrastructure Foundation: Knowledge of Microsoft Platforms and Products.
  • Business Relationship Management: Ability to collaborate with cross-team and cross-product technical issues.