Senior Commercial Manager

2 weeks ago

Sydney, New South Wales, Australia Emirates Airline Full time
About the Role

We are seeking a highly skilled and experienced Senior Commercial Manager to join our team at Emirates Airline. As a key member of our Skywards Loyalty Program team, you will be responsible for managing loyalty activities and providing support to Australia and New Zealand.

Key Responsibilities
  • Be the primary point of contact for all Emirates Skywards activities and support in local market(s), aligning to prevailing commercial and senior management objectives.
  • Work closely with Head of Network Engagement and Country Manager to create local Market Action Plans, with structured quarterly reviews, to steer growth in Skywards KPIs.
  • Incorporate regular market intel, sales focus areas and member feedback to recommend opportune and competitive evolutions to program features, partnerships, benefits and products.
  • Develop relevant localised loyalty initiatives, touchpoint tactics and sub-segment approaches to aid commercial outcomes and enhanced member propositions.
  • Collaborate with Head of Airline Partnerships to develop local FFP partnerships and optimise mutual outcomes, including day-to-day engagement, earn/reward/benefit structures, performance monitoring and related tasks.
  • Manage overall partnership portfolio performance through forecasting, analysis and regular review meetings.
  • Contribute to strategic projects, compliant data sharing practices, reward optimization as well as technical, legal and finance enablers.
  • Coordinate local Skywards member events per defined strategies and internal processes.
Requirements
  • Bachelor's degree or above in Commerce/Marketing/Economics or related field with a minimum of 8 years of experience in aviation management, loyalty industry and/or partner/relationship management with minimum of 5 years in a senior role.
  • Relationship management skills: Ability to build and maintain effective relationships, both internal and external with the ability to work to a high-quality standard in a fast-paced environment.
  • Communication Skills: Ability to assimilate, interpret and communicate information quickly and effectively.
  • Negotiation Skills: Proven ability to negotiate agreements that are mutually beneficial with the capability to persuade and negotiate at all levels.
  • Analytical Skills: Ability to interpret data and results with strong commercial awareness to problem solve.
  • Self-motivation: Self-reliant and driven to achieve goals, self-motivated, pro-active and highly organised.
  • Software proficiency skills: Proficient in tools such as MicroStrategy / Power BI.

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