Key Relationship Builder

1 week ago

Adelaide, South Australia beBeeDigital Full time $90,000 - $120,000

We are seeking a key relationship builder to join our team. As a Digital Account Manager, you will play a pivotal role in delivering exceptional customer experiences.

Your primary focus will be on cultivating and maintaining strong client relationships, driving satisfaction, retention, and revenue growth through the upselling and cross-selling of our products and services.

Responsibilities:

  • You will own and grow key customer relationships, providing responsive and solutions-focused support that aligns with their goals and business strategy.
  • You will lead contract renewals and negotiations, ensuring outcomes that benefit both the customer and us.
  • You will develop strategic account plans aligned with each client's business goals and challenges, leveraging our suite of services (e.g., internet, cloud, voice, network).
  • You will maintain accurate records of account activity and provide timely sales forecasts and performance reports.
  • You will stay abreast of industry trends, competitor offerings, and emerging technologies.

Requirements:

To succeed in this role, you will require:

  • A minimum 3 years' experience in account management with a strong focus on customer engagement and solution delivery, ideally within the telecommunications or IT sector.
  • Proficiency in Salesforce CRM for managing customer interactions, tracking renewal opportunities, and coordinating service delivery.
  • Demonstrated ability to resolve customer queries within agreed SLAs.
  • Experience handling escalations and collaborating with internal teams to achieve resolution.
  • Ability to perform under pressure in a fast-changing environment.

What We Offer:

We offer a range of benefits to support your career development and well-being:

  • A diverse and dynamic team with a supportive and inclusive culture.
  • Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
  • Flexible hours and a hybrid working environment.
  • Generous discounts on power, gas, mobile, and internet; plus, discounts to over 400 retailers.
  • Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more.
  • Study assistance programs to excel your personal growth, learning, and development.
  • Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

About Us:

We are Australia's specialist fibre and network solutions provider, owning and operating 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world.

Ready to Take the Next Step?

If you are passionate about building strong relationships and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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