Professional Relationship Builder

1 week ago

Adelaide, South Australia beBeeCommunication Full time $85,000 - $110,000
Customer Experience Specialist Role

We are seeking a proactive and communicative professional to join our team as a Customer Experience Specialist.

This role involves guiding new customers through their onboarding journey, building long-term relationships, and ensuring they get ongoing value from our solutions.

The ideal candidate will have 2+ years' experience in customer engagement, call centre, sales, or hospitality environments, along with strong communication skills, especially when handling challenging conversations.

About the Job
  • Key Responsibilities:
  1. Guide new customers through their onboarding journey and build long-term relationships to ensure they get ongoing value from our solutions.
  2. Proactively check in every 6 months to review usage, address challenges, and prevent churn.
  3. Making 15-30 outbound calls daily to educate, support, and engage customers.
  4. Spot opportunities to introduce additional features or products through meaningful conversations and live demos.
Requirements:
  • Experience in customer-facing roles, preferably in call centre, sales, or hospitality environments.
  • A growth mindset and a willingness to pick up the phone confidently.
  • Strong interpersonal and communication skills, particularly in handling challenging conversations.
What We Offer

We provide a dynamic work environment where you can grow professionally and personally. As a key member of our team, you will have the opportunity to develop your skills and expertise while making a significant impact on our customers' success.

In this role, you will work closely with our customers to understand their needs and preferences, providing tailored solutions that meet their requirements. You will also collaborate with our internal teams to identify opportunities for growth and improvement.

We are committed to fostering a positive and inclusive work environment, where everyone feels valued and empowered to succeed.

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