Key Relationship Builder

3 days ago


Adelaide, South Australia beBeeAccountManagement Full time $120,000 - $150,000
Job Title: Key Relationship Builder

We are seeking a passionate Digital Account Manager in Adelaide to drive exceptional customer experiences by owning and growing key relationships, delivering responsive support, and collaborating across teams to identify opportunities.

About the Role
  • Cultivate strong client relationships for satisfaction, retention, and revenue growth through upselling and cross-selling of Vocus products and services.
  • Lead contract renewals and negotiations to benefit both the customer and Vocus.
  • Develop strategic account plans aligned with each client's goals and challenges, leveraging Vocus's services (internet, cloud, voice, network).
Your Skills and Qualifications
  • Minimum 3 years experience in account management with a focus on customer engagement and solution delivery, ideally within telecommunications or IT.
  • Proficiency in Salesforce CRM for managing customer interactions, tracking renewal opportunities, and coordinating service delivery.
  • Demonstrated ability to resolve customer queries within agreed SLAs.
  • Experience handling escalations and collaborating with internal teams to achieve resolution.
About Our Offerings
  • Diverse and dynamic teams with a supportive culture.
  • Comprehensive training, support, and development opportunities.
  • Flexible hours and a hybrid working environment.
  • Discounts on various products and services.
  • Competitive leave benefits and health and wellbeing offerings.


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