
Key Relationship Builder
3 days ago
We are seeking a passionate Digital Account Manager in Adelaide to drive exceptional customer experiences by owning and growing key relationships, delivering responsive support, and collaborating across teams to identify opportunities.
About the Role- Cultivate strong client relationships for satisfaction, retention, and revenue growth through upselling and cross-selling of Vocus products and services.
- Lead contract renewals and negotiations to benefit both the customer and Vocus.
- Develop strategic account plans aligned with each client's goals and challenges, leveraging Vocus's services (internet, cloud, voice, network).
- Minimum 3 years experience in account management with a focus on customer engagement and solution delivery, ideally within telecommunications or IT.
- Proficiency in Salesforce CRM for managing customer interactions, tracking renewal opportunities, and coordinating service delivery.
- Demonstrated ability to resolve customer queries within agreed SLAs.
- Experience handling escalations and collaborating with internal teams to achieve resolution.
- Diverse and dynamic teams with a supportive culture.
- Comprehensive training, support, and development opportunities.
- Flexible hours and a hybrid working environment.
- Discounts on various products and services.
- Competitive leave benefits and health and wellbeing offerings.
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Key Relationship Builder
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