Customer Service Liaison
4 weeks ago
Bupa is a leading provider of aged care services, dedicated to delivering high-quality care with a personal touch. Our care homes offer a supportive and collaborative environment, where our team members can grow and develop their skills.
Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our care home team, you will be responsible for providing exceptional customer service, managing administrative tasks, and supporting the overall operation of the care home.
Key Responsibilities- Provide warm and welcoming introductions to prospective residents and their loved ones, coordinating admissions and ensuring a smooth transition into our care home.
- Support and oversee the care home employee experience, administering rosters, recruitment activities, and managing annual and sick leave.
- Effectively lead the customer and administrative experience function of the care home, ensuring customer service is delivered to the highest standards.
- Patience and calm demeanor, with a sunny disposition and ability to work in a fast-paced environment.
- Excellent communication and diplomacy skills, with the ability to reassure and follow up with residents and their families.
- Intermediate to advanced skills across the MS Office Suite.
- Previous experience in a similar admin/customer service role, with a strong understanding of aged care facilities and admissions processes.
- Highly developed organization and time management skills, with the ability to prioritize and self-direct.
Bupa is committed to providing equal opportunity and access to employment and career pathways to First Nations peoples across Australia. We have a dedicated team that supports First Nations candidates through our recruitment process.
We offer a supportive and collaborative work environment, with opportunities for growth and development. Our team members reflect the diversity of our community, and we value and respect their wellbeing, identity, and individual story.
To learn more about working at Bupa, please visit our website: https://careers.bupa.com.au
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