Customer Service Manager
4 weeks ago
**Job Title:** Customer Service Manager
**Job Summary:
We are seeking a highly skilled Customer Service Manager to join our team at Coles. As a Customer Service Manager, you will be responsible for leading our front of store operations and customer service department. This is an exciting opportunity to work in a fast-paced environment and make a real difference in the lives of our customers.
About the Role:
As a Customer Service Manager, you will be responsible for:
- Leading a team of customer service representatives to ensure exceptional customer service is delivered at all times
- Maintaining a safe and clean checkout area for our customers and team members
- Driving a one team culture that puts our team members' health, safety, and wellbeing first
- Continually seeking to better understand our diverse customers to ensure we are always providing an outstanding shopping experience
About You:
To be successful in this role, you will need:
- Previous experience working in a fast-paced customer-facing environment
- Proven leadership experience, with a focus on developing and coaching your team
- A customer-obsessed mindset, with a focus on delivering exceptional service
- A strong understanding of our company values and a commitment to living them
What We Offer:
We offer a range of benefits, including:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and inclusive work environment
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