Customer Service Manager

4 weeks ago


Caulfield, Victoria, Australia Coles Full time

**Job Title:** Customer Service Manager

**Job Summary:

We are seeking a highly skilled Customer Service Manager to join our team at Coles. As a Customer Service Manager, you will be responsible for leading our front of store operations and customer service department. This is an exciting opportunity to work in a fast-paced environment and make a real difference in the lives of our customers.

About the Role:

As a Customer Service Manager, you will be responsible for:

  • Leading a team of customer service representatives to ensure exceptional customer service is delivered at all times
  • Maintaining a safe and clean checkout area for our customers and team members
  • Driving a one team culture that puts our team members' health, safety, and wellbeing first
  • Continually seeking to better understand our diverse customers to ensure we are always providing an outstanding shopping experience

About You:

To be successful in this role, you will need:

  • Previous experience working in a fast-paced customer-facing environment
  • Proven leadership experience, with a focus on developing and coaching your team
  • A customer-obsessed mindset, with a focus on delivering exceptional service
  • A strong understanding of our company values and a commitment to living them

What We Offer:

We offer a range of benefits, including:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment


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