Administrative Coordinator

2 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $85 - $95
Office Administrator Position

The Office Administrator plays a pivotal role in ensuring the seamless operation of an organisation. As the first point of contact for visitors and callers, this individual sets the tone for the company's customer service experience.

Main Responsibilities
  • Greet and welcome visitors upon their arrival in a friendly and professional manner.
  • Ensure visitors feel comfortable and are directed to the appropriate person in a timely and efficient manner.
  • Attend to all visitors and contractors entering the building, ensuring they are properly signed in and contract passes issued accordingly.
  • Take messages for staff; know their whereabouts and when/where they can be contacted if necessary.
  • Maintain the reception area in a neat, organised, and welcoming state at all times.
Support Services
  • Provide general support to office staff and management as required.
  • Manage office supplies and inventory, placing orders as necessary to ensure adequate stock levels.
  • Maintain and manage all schedule of bookings for the Boardroom and meeting rooms.
  • Assist with planning and organising company events, meetings, and conferences.
  • Arrange catering and logistics for events and meetings.
  • Maintain accurate and up-to-date staff and client contact phone lists.
  • Provide administrative support including archiving offsite and travel bookings.
Security Protocols
  • Monitor and manage access to the office, ensuring security protocols are strictly adhered to.
  • Prepare and issue security passes for staff and visitors accordingly.
  • Manage the security pass register, including regular audits to meet PCI compliance requirements.
Customer Service Excellence
  • Address and resolve basic inquiries and complaints in a prompt and professional manner.
  • Provide exceptional customer service, reflecting the company's professionalism and standards in all interactions.

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