Customer Service Representative
2 days ago
About the Role
At InfraBuild, we are seeking a highly skilled Customer Service Representative to join our successful and tight-knit team in our Mackay branch. As a key member of our team, you will work closely with both our Sales and Operations teams to ensure customers have a positive experience with InfraBuild Steel Centre.
This is an exciting opportunity for someone looking for a career change or to build on their existing customer service/sales experience. You will be responsible for managing customer enquiries via phone, email, and in person, processing cash sales, quotes, and orders, preparing reports, and maximising sales opportunities.
Key Responsibilities
- Manage customer enquiries and provide exceptional customer service
- Process cash sales, quotes, and orders
- Prepare reports and analyse sales data
- Maximise sales opportunities and drive business growth
- Perform general administration duties
Requirements
- Experience in customer service and sales administration
- Excellent interpersonal skills and ability to establish rapport
- Microsoft Office and SAP system experience highly regarded
- Experience in estimating and drafting in a similar industry highly regarded
Why Work with Us?
We offer a dynamic and inclusive work environment that values diversity and promotes career growth. As a Customer Service Representative with InfraBuild, you will have the opportunity to work with a leading integrated steel manufacturing, distribution, and recycling business that is committed to sustainability and innovation.
Benefits
- Access to long service leave after 5 years
- Generous parental leave
- Employee Benefits Program
- Corporate rates for private health insurance
About Us
InfraBuild is Australia's leading integrated steel manufacturing, distribution, and recycling business. We provide solutions for commercial and residential construction, large-scale and nation-building infrastructure, and our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.
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