Customer Service Representative

2 days ago


North Mackay, Queensland, Australia InfraBuild Full time

About the Role

At InfraBuild, we are seeking a highly skilled Customer Service Representative to join our successful and tight-knit team in our Mackay branch. As a key member of our team, you will work closely with both our Sales and Operations teams to ensure customers have a positive experience with InfraBuild Steel Centre.

This is an exciting opportunity for someone looking for a career change or to build on their existing customer service/sales experience. You will be responsible for managing customer enquiries via phone, email, and in person, processing cash sales, quotes, and orders, preparing reports, and maximising sales opportunities.

Key Responsibilities

  • Manage customer enquiries and provide exceptional customer service
  • Process cash sales, quotes, and orders
  • Prepare reports and analyse sales data
  • Maximise sales opportunities and drive business growth
  • Perform general administration duties

Requirements

  • Experience in customer service and sales administration
  • Excellent interpersonal skills and ability to establish rapport
  • Microsoft Office and SAP system experience highly regarded
  • Experience in estimating and drafting in a similar industry highly regarded

Why Work with Us?

We offer a dynamic and inclusive work environment that values diversity and promotes career growth. As a Customer Service Representative with InfraBuild, you will have the opportunity to work with a leading integrated steel manufacturing, distribution, and recycling business that is committed to sustainability and innovation.

Benefits

  • Access to long service leave after 5 years
  • Generous parental leave
  • Employee Benefits Program
  • Corporate rates for private health insurance

About Us

InfraBuild is Australia's leading integrated steel manufacturing, distribution, and recycling business. We provide solutions for commercial and residential construction, large-scale and nation-building infrastructure, and our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.



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