Customer Service Representative

4 weeks ago


Mackay, Queensland, Australia Rentokil Initial Full time

Rentokil Initial is seeking a skilled Customer Service Representative to provide exceptional phone and email support to our Commercial and Residential customers.

This role involves receiving inbound calls and email inquiries, proactively making outbound calls to promote our products and services, and resolving customer queries quickly and accurately.

The ideal candidate will possess experience working in customer service or call centre environments, be proficient in verbal and electronic communication, and have a proven ability to work calmly under pressure while multi-tasking.

Key Responsibilities:

  • Receiving and responding to customer inquiries
  • Providing sales and support to customers
  • Scheduling pest services for residential customers
  • Converting incoming inquiries into sales opportunities
  • Liaising with colleagues to meet sales targets

Perks and Benefits:

  • Strong work-life balance culture
  • Employee Assistance Program (EAP)
  • Discounted Pest Services
  • Employee Referral Program
  • Employee cash incentive programs and bonuses

Rentokil Initial is a member of the FTSE 100 and offers a wide range of learning and development programs for colleagues to enhance their skills.



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