Customer Service Representative

4 weeks ago


Mackay, Queensland, Australia Rentokil Initial Full time

Rentokil Initial is seeking a skilled Customer Service Representative to provide exceptional phone and email support to our Commercial and Residential customers.

In this role, you will be an integral part of our Customer Service team, reporting directly to the Customer Service Manager. Your primary responsibilities will include:

  • Receiving and responding to inbound calls and email inquiries from customers
  • Proactively making outbound calls to promote our products and services
  • Resolving customer queries quickly and accurately
  • Scheduling pest services for residential customers
  • Converting incoming inquiries into sales opportunities
  • Liaising with colleagues to ensure seamless customer service
  • Meeting calls and internal sales targets
  • Maintaining accurate customer records and databases

To succeed in this role, you must possess:

  • Experience working in customer service or call centre environments
  • Excellent verbal and written communication skills
  • Ability to work calmly under pressure while multi-tasking
  • Proven problem-solving skills
  • Ability to work in a team environment to support colleagues
  • Professional, reliable, and punctual

Rentokil Initial offers a strong work-life balance culture, Employee Assistance Program, discounted pest services, and employee referral programs.

We are a member of the FTSE 100 and offer a wide range of learning and development programs for colleagues to enhance their skills.



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