Customer Service Representative

4 days ago


Mackay, Queensland, Australia Rentokil Initial Full time
Job Title: Customer Service Representative

We are seeking an enthusiastic and customer-focused individual to join our team as a Customer Service Representative based in Mackay. This is a permanent, full-time opportunity.

This role involves providing excellent phone and email customer service, sales support, and proactive communication with existing customers to promote our products and services. We encourage graduates and school leavers to apply, as we provide full on-the-job training to the right candidates.

Core Responsibilities:
  • Receiving inbound calls and emails from Commercial and Residential customers
  • Proactively making outbound calls to existing customers to promote our products and services
  • Resolving customer queries quickly and accurately
  • Scheduling pest services for residential customers
  • Converting incoming inquiries into sales opportunities
  • Liaising with colleagues to achieve shared goals
  • Maintaining databases by ensuring customer records and details are up-to-date while ensuring compliance
Requirements:
  • Previous experience working in customer service or call centre environments (essential)
  • Must be based in Mackay
  • Previous experience in phone sales and converting inquiries into sales
  • Excellent verbal and written communication skills
  • Able to work calmly under pressure while multi-tasking
  • Proven problem-solving skills
  • Ability to work in a team environment to support colleagues
  • Professional, reliable, and punctual
Benefits:
  • Strong work-life balance culture
  • Employee Assistance Program (EAP)
  • Discounted Pest Services
  • Employee Referral Program
  • Employee cash incentive programs and bonuses
Estimated Salary:

$60,000 - $80,000 per annum, depending on experience.



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