Retail Customer Service Representative

3 days ago


Mackay, Queensland, Australia Telstra Full time

We are seeking a skilled Retail Customer Service Representative to join our team at Telstra.

About the Role

As a Retail Sales Consultant, you will play a critical role in delivering exceptional customer service and sales experiences in our retail stores. You will be responsible for providing tailored solutions to customers, identifying their needs and preferences, and offering relevant products and services that meet their requirements.

Key Responsibilities

  • Provide outstanding customer service and support to customers in a fast-paced retail environment
  • Analyze customer needs and preferences to offer personalized solutions and recommendations
  • Upsell and cross-sell relevant products and services to customers
  • Develop strong relationships with customers to build loyalty and trust

About You

  • You have excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • You are able to work effectively in a team environment and contribute to a positive and inclusive team culture
  • You are motivated to achieve sales targets and KPIs, while also delivering exceptional customer service
  • You have a drive to learn and grow within the role, with a willingness to develop your skills and knowledge

What We Offer

  • A competitive salary of AU$65,000 - AU$85,000 per annum, depending on experience
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A supportive and inclusive team environment, with a focus on work-life balance
  • Opportunities for career advancement and professional growth

About Us

Telstra is an iconic Australian brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We are committed to delivering the best experience and delivering the best tech on the best network.



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