Technical Service Specialist

2 months ago

Sydney, New South Wales, Australia Intercom Full time

About the Role:

We are seeking a highly motivated Technical Service Specialist to join our Customer Support team at Intercom. As a Technical Service Specialist, you will be responsible for providing exceptional customer support to our clients.

Responsibilities:

  • Communicate efficiently and effectively with customers
  • Owning customer communications and issues from initial contact until resolution
  • Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
  • Working directly with product teams to identify current issues and offer informed opinions on potential solutions

What We Offer:

  • A competitive salary and equity in a fast-growing start-up
  • A flexible work environment with a hybrid working policy
  • A comprehensive benefits package, including catered lunch, a fully stocked kitchen, and regular compensation reviews

Requirements:

  • Solid understanding of tech fundamentals and modern day tools
  • Strong customer focus and communication skills
  • Strong problem-solving skills and ability to troubleshoot and utilize resources
  • Ability to take on and action feedback

Preferred Skills:

  • Previous experience working in a troubleshooting environment
  • Understanding of web technologies and concepts

About Intercom:

We are a well-treated bunch, with awesome benefits. If there's something important to you that's not on this list, talk to us.

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