Technical Service Specialist

1 week ago

Sydney, New South Wales, Australia Intercom Full time

About the Role:

We are seeking a highly motivated Technical Service Specialist to join our Customer Support team at Intercom. As a Technical Service Specialist, you will be responsible for providing exceptional customer support to our clients.

Responsibilities:

  • Communicate efficiently and effectively with customers
  • Owning customer communications and issues from initial contact until resolution
  • Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
  • Working directly with product teams to identify current issues and offer informed opinions on potential solutions

What We Offer:

  • A competitive salary and equity in a fast-growing start-up
  • A flexible work environment with a hybrid working policy
  • A comprehensive benefits package, including catered lunch, a fully stocked kitchen, and regular compensation reviews

Requirements:

  • Solid understanding of tech fundamentals and modern day tools
  • Strong customer focus and communication skills
  • Strong problem-solving skills and ability to troubleshoot and utilize resources
  • Ability to take on and action feedback

Preferred Skills:

  • Previous experience working in a troubleshooting environment
  • Understanding of web technologies and concepts

About Intercom:

We are a well-treated bunch, with awesome benefits. If there's something important to you that's not on this list, talk to us.

  • Technical Services Specialist

    3 weeks ago

    Sydney, New South Wales, Australia MongoDB Full time

    MongoDB is a leader in the database industry, and we're looking for a skilled Technical Services Specialist to join our team. As a Technical Services Specialist, you will be responsible for providing expert-level support to our customers, helping them to troubleshoot and resolve complex issues with our database products.About the RoleWe're looking for a...

  • Technical Field Service Specialist

    1 week ago

    Sydney, New South Wales, Australia Position Partners Full time

    **Role Overview**A position has become available for a highly skilled and reliable Technical Field Service Specialist to join our team at Position Partners. We are seeking a professional who can deliver top-notch services, ensuring a positive customer experience.This role requires a strong understanding of machine control systems and site solutions,...

  • Advanced Technical Service Support Specialist

    5 days ago

    Sydney, New South Wales, Australia Philips Full time

    Job TitleAdvanced Technical Service Support SpecialistJob DescriptionPhilips is a leading global healthcare company striving to improve the lives of millions through innovative healthcare solutions.Your opportunity:We seek a highly skilled Advanced Technical Service Support Specialist to join our team, specializing in Image Guided Therapy, Cath Lab or C-Arm...

  • Technical Support Specialist

    1 day ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our Client Care team at LEAP Legal Software. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients, troubleshooting and resolving technical issues with our software, and maintaining a high level of product knowledge.Key...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    Job Title: Technical Support SpecialistJob Description:We are seeking a highly skilled and dynamic Technical Support Specialist to join our team at Remote Staff. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving technical issues, and ensuring customer...

  • Regional Technical Specialist

    2 months ago

    Sydney, New South Wales, Australia Central Adelaide Local Health Network Full time

    Job Opportunity:Regional Technical SpecialistJob Summary:We are seeking a highly skilled and experienced Regional Technical Specialist to join our team at Central Adelaide Local Health Network. As a Regional Technical Specialist, you will be responsible for contributing to the provision of a quality, multi-disciplined pathology service in a regional...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    Technical Support Specialist Job DescriptionWe are seeking a highly skilled and dynamic Technical Support Specialist to join our team at Remote Staff. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring that their issues are resolved efficiently and effectively.Key ResponsibilitiesReview and troubleshoot customer issues,...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Client Care team at LEAP Legal Software. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients, troubleshooting and resolving technical issues, and maintaining a high level of product knowledge.Key...

  • Business Manager, Technical Services Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Local Government Appointments NSW Full time

    Local Government Appointments NSW is seeking a highly skilled Business Manager, Technical Services to lead the management of the Council's civil asset infrastructure.The successful candidate will be responsible for ensuring timely delivery of required outcomes and objectives, while effectively managing the Council's assets.The ideal candidate will have a...

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Remote Staff Full time

    **About the Role**Remote Staff is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients.Respond to technical support emails and phone calls in a timely and professional manner.Investigate and resolve complex technical...

  • Technical Specialist

    2 months ago

    Sydney, New South Wales, Australia BORAL Full time

    Job Title: Technical SpecialistBoral Quarries is seeking an experienced Technical Specialist to support the technical function of monitoring, developing, optimising, training and innovating technical performance of quarry products.Key Responsibilities:Support the technical function of monitoring, developing, optimising, training and innovating technical...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia James Hardie Full time

    At James Hardie, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our customer service team, you'll provide expert technical support to internal and external stakeholders, ensuring excellence in customer service and driving business growth.Key responsibilities include:Providing AU-wide technical support to builders,...

  • Technical Support Specialist

    1 month ago

    Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time

    Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team in Sydney. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and partners, resolving complex technical issues, and collaborating with other team members to deliver exceptional customer...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time

    Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team in Sydney. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and partners, resolving complex technical issues, and collaborating with other team members to deliver exceptional customer...

  • Technical IT Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Telstra Full time

    Job SummaryWe are seeking a highly skilled Technical IT Support Specialist to join our Executive IT Support team within Global End User Services. As a key member of our team, you will provide complex technical advice, support, and customer consultancy on a range of platforms, devices, applications, and computerized systems.Key Responsibilities:Provide...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Employsure Full time

    About the Role:We are seeking a skilled Technical Support Specialist to join our team at Employsure. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our staff, ensuring a seamless and efficient experience.Key Responsibilities:Provide technical support to staff via phone, email, and in-personDeploy...

  • Technical Specialist

    1 month ago

    Sydney, New South Wales, Australia InterSystems Full time

    Job SummaryInterSystems is seeking a skilled Technical Specialist to join our product support and services team. As a member of this team, you will have the opportunity to work with a broad range of new and advanced technology, developing your technical, professional, and personal skills in a collaborative learning environment.This role involves providing...

  • Technical Support Specialist

    3 days ago

    Sydney, New South Wales, Australia NTT DATA Full time

    OverviewNTT DATA, a leading global technology services provider, is seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients.Estimated Salary: $80,000 - $110,000 per yearJob DescriptionWe are looking for a highly motivated and detail-oriented Technical...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Intercom Full time

    At Intercom, we're on a mission to redefine customer service and make internet business personal. We're looking for a Technical Support Specialist to join our team and help us achieve this goal.What's the opportunity?The Technical Support Specialist will be responsible for providing exceptional customer support to our users. This includes troubleshooting...