Customer Success Advocate

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $75,000 - $85,000

As a key player in our customer success team, you will have the autonomy to drive exceptional outcomes for current and prospective customers. Your primary responsibility will be to manage inbound enquiry channels, follow up on applications in progress, and provide ongoing support to existing customers.

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We are seeking an individual who is compassionate, a great team player, and commercially-minded with a passion for delivering exceptional customer service. If you thrive on interactions, work well under pressure, and can maintain a calm demeanor, we encourage you to apply.

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Key Responsibilities:

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  • ">
  • Build strong relationships with customers to ensure long-term satisfaction">
  • Provide timely and effective front-line support via multiple channels">
  • Work closely with customers from initial enquiry through to funding education fees">
  • Resolve problems and explain solutions to customers, following up to ensure a positive outcome">
  • Maintain an in-depth understanding of our product and communicate it effectively to customers">
  • Follow up on and manage customer payments in a flexible and friendly manner">
  • Liaise with other teams to continuously improve our service and product offerings">
  • Collaborate with the credit and operations team to deliver the best possible outcome for each customer">
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Requirements:

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To be successful in this role, you will require:

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Skills and Qualifications:

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  • ">
  • Experience in finance, payments, or education sectors">
  • Exposure to regulated consumer credit environments">
  • Basic knowledge of interest and payment calculations">
  • Exceptional verbal and written communication skills">
  • Compassion and patience when engaging with customers">
  • Experience in a similar support or customer-facing role">
  • A passion for delivering exceptional customer service">
  • Ability to work collaboratively with multiple teams across the business">
  • Ability to maintain composure under pressure">
  • Willingness to learn">
  • Strong attention to detail">
  • Understanding of the need for client confidentiality">
  • Motivation and ability to juggle multiple responsibilities and high volumes">
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Benefits:

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As a valued member of our team, you can expect:

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Wholesome company culture that encourages self-improvement and ongoing learning

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The opportunity to work with a talented and highly motivated group of colleagues

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Flexible work arrangements with a mix of remote and office-based work

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Opportunity to see your impact on a growing business and its customers

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What We Offer:

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Competitive salary package with superannuation and bonus incentives

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Professional development opportunities to enhance your skills and career prospects

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Supportive and collaborative work environment

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Location:

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This role is based in Sydney CBD with hybrid work arrangements available.

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Experience Level:

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Associate

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Specialism:

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Call Centre & Customer Service

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Industry:

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Admin and Secretarial

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Job Type:

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Full-time

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