Customer Success Advocate

3 days ago

Sydney, New South Wales, Australia beBeeMotivator Full time $60,000 - $80,000
Member Experience Manager

A globally recognised leader in the fitness sector, currently operates 46 Australian clubs across New South Wales and Victoria.

We believe that fitness inspires people to excel - it takes courage, determination, and dedication.

  • The Member Support Manager (MSM) at our Bond St club is responsible for taking overall management of member experiences.
  • They lead a team of Member Support Consultants (MSC), to achieve new sales targets whilst overseeing front desk operations to ensure each of our members receives exceptional, personalised service.

The MSM is a motivational leader with the ability to mentor a team and lead by example. They use their sales expertise, organisational capabilities and excellence in customer service to imbue their team with the behaviours needed to create a thriving environment, where members can achieve and exceed their goals.

Key Responsibilities:
  • Manage the daily workflow of the MSC team ensuring the club reaches monthly sales targets.
  • Achieve your own individual proportionate monthly and annual sales targets to contribute to the team's success.
  • Create a structure to ensure that the MSC team achieves their daily minimum performance criteria.
  • Assist with the delivery of sales training to develop the MSC team.
  • Support the Club Manager in developing the MSC fortnightly roster.
About You:

We are looking for someone who:

  • Can demonstrate proven sales and customer service experience with a clear ability to hit KPIs.
  • Has an understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling.
  • Has previous experience of managing the customer journey to achieve successful customer outcomes - an understanding of customer retention strategies and metrics is highly regarded.
  • Has previous experience of managing and mentoring a team.
  • Can set and motivate others towards a goal.
  • Has experience using business computer systems.

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