Customer Success Advocate
2 days ago
Nutanix is looking for a dynamic Customer Success Representative to deliver exceptional customer service and improve customer retention and subscription renewals.
About the OpportunityWe are seeking a talented professional with 3-5 years of experience in software sales and customer adoption, retention, and renewals. The ideal candidate will have a bachelor's degree or equivalent and experience connecting customers' business objectives with necessary technologies to achieve them.
- Experience with renewal and recurring revenue models is required.
- Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred.
- Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals.
- Presentation Progress Check-Ins developed with Customer Systems Engineers to drive customer conversations surrounding adoption, support cases, license expiration, etc.
- Manage the full renewal opportunity and all related forecasting activities.
- Strong analytical and organizational skills.
- Excellent customer relationship development skills; passionate about customer success.
- Excellent presentation and negotiation skills.
- Creative problem solving under pressure when working through customer issues.
A hybrid work arrangement blending the benefits of remote work with the advantages of in-person collaboration.
How to ApplyApply now for this exciting opportunity to unlock customer success.
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