Senior Technical Support Specialist
2 days ago
Aptitude Software is seeking a skilled Senior Technical Support Specialist to join our team. With over 20 years of experience in serving the offices of finance, we have established ourselves as a trusted partner for delivering financial control and insights.
About the RoleThis is an exciting opportunity to work with a dynamic team and make a real impact. As a Senior Technical Support Specialist, you will be responsible for providing advanced level functional and technical support to our customers regarding our product portfolio.
You will engage with clients through skillful analysis, effective communication, coordination, and cooperation with product management and development teams to timely resolve incidents and requests. Maintaining a high level of client satisfaction is crucial to your success.
Key Responsibilities- Providing advanced level functional and technical support to Aptitude Software's customers
- Engaging with clients through skillful analysis and effective communication
- Maintaining a high level of client satisfaction
- Obtaining detailed and accurate information relating to the business impact of client issues
We are looking for a self-motivated individual with excellent interpersonal and communication skills. If you have a strong analytical mind-set, problem-solving skills, and a quick learning ability, you will thrive in this role.
Requirements- Educated to at least Bachelor's degree
- Previous experience in a similar role
- Strong analytical mind-set and problem-solving skills
- Excellent interpersonal and communication skills
The ideal candidate will also have experience supporting enterprise finance software products and knowledge of accounting principles. Familiarity with banking, telco, high-tech, or insurance sectors is an advantage.
BenefitsWe offer a competitive salary of £45,000 - £55,000 per annum, depending on experience. The successful candidate will also receive comprehensive training and opportunities for career growth.
With a flexible working schedule that includes extended day hours (06:00 – 24:00) and occasional on-call shifts, you will enjoy a healthy work-life balance. We prioritize employee well-being and offer a supportive team environment.
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