Senior Technical Support Specialist

2 days ago


Sydney, New South Wales, Australia Aptitude Software Full time

Aptitude Software is seeking a skilled Senior Technical Support Specialist to join our team. With over 20 years of experience in serving the offices of finance, we have established ourselves as a trusted partner for delivering financial control and insights.

About the Role

This is an exciting opportunity to work with a dynamic team and make a real impact. As a Senior Technical Support Specialist, you will be responsible for providing advanced level functional and technical support to our customers regarding our product portfolio.

You will engage with clients through skillful analysis, effective communication, coordination, and cooperation with product management and development teams to timely resolve incidents and requests. Maintaining a high level of client satisfaction is crucial to your success.

Key Responsibilities
  • Providing advanced level functional and technical support to Aptitude Software's customers
  • Engaging with clients through skillful analysis and effective communication
  • Maintaining a high level of client satisfaction
  • Obtaining detailed and accurate information relating to the business impact of client issues

We are looking for a self-motivated individual with excellent interpersonal and communication skills. If you have a strong analytical mind-set, problem-solving skills, and a quick learning ability, you will thrive in this role.

Requirements
  • Educated to at least Bachelor's degree
  • Previous experience in a similar role
  • Strong analytical mind-set and problem-solving skills
  • Excellent interpersonal and communication skills

The ideal candidate will also have experience supporting enterprise finance software products and knowledge of accounting principles. Familiarity with banking, telco, high-tech, or insurance sectors is an advantage.

Benefits

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience. The successful candidate will also receive comprehensive training and opportunities for career growth.

With a flexible working schedule that includes extended day hours (06:00 – 24:00) and occasional on-call shifts, you will enjoy a healthy work-life balance. We prioritize employee well-being and offer a supportive team environment.



  • Sydney, New South Wales, Australia Remote Staff Full time

    Job Title: Senior Technical Support SpecialistAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Remote Staff. As a Senior Technical Support Specialist, you will be responsible for providing level 3 support, troubleshooting and maintaining Azure virtual desktop, and ensuring the overall security of the...


  • Sydney, New South Wales, Australia Emanate Technology Full time

    Job Description:We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Emanate Technology. As a key member of our technical support group, you will play a vital role in delivering exceptional customer service and resolving complex technical issues.


  • Sydney, New South Wales, Australia NTT Full time

    NTT DATA is seeking a highly skilled Senior Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to clients, ensuring timely restoration of service and managing requests through to successful completion.


  • Sydney, New South Wales, Australia NICE Full time

    Job OverviewWe are seeking a highly skilled Senior Technical Support Specialist to join our team at NICE. As a key member of our Technical Support team, you will be responsible for providing advanced-level technical support to our customers, managing high-impact technical cases, and working closely with internal stakeholders to ensure seamless customer...


  • Sydney, New South Wales, Australia Microsoft Full time

    Job SummaryWe are seeking a skilled Senior Technical Support Specialist to join our team at Microsoft. This role will be based in [location] and will require the successful candidate to work on complex technical issues, collaborating with internal teams and external customers.About the RoleThis is a full-time position with an estimated salary of $120,000 -...


  • Sydney, New South Wales, Australia Fortinet Full time

    About the RoleWe are seeking an experienced Senior Technical Support Specialist to join our team in Australia (Sydney). As a key member of our support team, you will play a crucial role in delivering exceptional technical support to our customers.Key ResponsibilitiesAdvance troubleshooting on a wide range of Fortinet products and technologies.Track,...


  • Sydney, New South Wales, Australia Fujitsu Full time

    About the RoleWe are seeking a skilled Senior IT Technical Support Specialist to join our team. This is a fantastic opportunity to work in a dynamic environment and contribute to delivering exceptional technical support services to our customers.Key Responsibilities:Provide high-quality technical support to customers through various channels, including...


  • Sydney, New South Wales, Australia abc Full time

    About the Role:As a Senior Technical Support Specialist in ABC Product & Technology, you will play a critical role in ensuring the smooth operation of our corporate application systems. Your primary responsibility will be to provide an effective second-level application support service to ABC business stakeholders by resolving incidents, performing...


  • Sydney, New South Wales, Australia Green Light Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Green Light. As a key member of our delivery team, you will provide exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support to end-users via phone, email, and in-personInvestigate and resolve technical...


  • Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleThe Senior Field Support Officer is responsible for delivering technical support across the TAFE community, both virtually and onsite. This role requires strong technical skills to service wide-ranging troubleshooting requests, with a focus on customer service and support.About YouAs a Senior Field Support Officer, you will be responsible for...


  • Sydney, New South Wales, Australia Senior Full time

    Job OverviewWe are seeking a highly skilled Data Engineer to join our team as a Senior Solutions Specialist. This role will focus on designing and building innovative data solutions for GroupM clients using Google Cloud Platform.


  • Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time

    Job Title: Cloud Software Support SpecialistOverview: We are seeking an experienced Technical Support Specialist to join our Global Technical Support team. The ideal candidate will have a strong background in application support, front-end, and web support, with excellent troubleshooting skills and experience working with dynamic HTML components, AJAX,...


  • Sydney, New South Wales, Australia Agilent Full time

    Company OverviewAgilent Technologies is a leading provider of analytical instrument systems that enable customers to identify, quantify, analyze and test the molecular, physical and biological properties of thousands of substances and products.SalaryThe estimated annual salary for this position is around $100,000 AUD, depending on location and experience....


  • Sydney, New South Wales, Australia Centorrino Technologies Full time

    Job SummaryWe are seeking an experienced Technical Support Specialist to join our Transitions team at Centorrino Technologies. As a key member of our IT service desk, you will be responsible for providing top-notch support to our end-users, troubleshooting technical issues, and resolving problems in a timely manner.About the RoleThis is a fantastic...


  • Sydney, New South Wales, Australia Fortinet Full time

    We are seeking a highly skilled Senior Technical Solutions Specialist to join our team at Fortinet, a leading cybersecurity company.Job SummaryThis role will involve providing advanced technical support to customers worldwide, utilizing strong troubleshooting and problem-solving skills to resolve complex issues related to data networking protocols and...


  • Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time

    Unlock Your Career with REAL TIME AUSTRALIAWe are seeking a highly skilled Senior Cloud Technical Support Specialist to join our Global Technical Support team. This is an exciting opportunity to work with a world-leading Cloud Software company and contribute to their success.About the RoleThis is a 12-month contract position (with strong potential for...


  • Sydney, New South Wales, Australia PCR Talent Full time

    Job DescriptionOverview: We are seeking a highly skilled Senior Revit Technical Specialist to join our team at PCR Talent. This is an exciting opportunity for a mid-tier professional to take their career to the next level and contribute to landmark projects.Salary: The estimated salary for this position is AU$120,000 - AU$150,000 per annum, depending on...


  • Sydney, New South Wales, Australia XPT Software Australia Pty Ltd Full time

    This is a remote position with XPT Software Australia Pty Ltd, offering an exciting opportunity to join our team as a Senior Technical Support Specialist - Payments Acquiring.Role and Responsibilities:We are seeking an experienced technical professional to provide level 2 support for our ACI Postilion payment acquiring system. The ideal candidate will have...


  • Sydney, New South Wales, Australia Senior Full time

    About AccelerationAcceleration is a specialist practice for data, analytics & technology consulting. We are a team of highly skilled data and technology practitioners who are inspired by experimentation and new ideas. Our future-forward solutions empower our clients to compete every day in a dynamic environment.We help clients leverage the power of data,...


  • Sydney, New South Wales, Australia Philips Full time

    Job DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Philips.About the RoleThis is an exciting opportunity for a recent graduate or experienced professional to embark on a career in technical support. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer...