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Client Success Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at SAP Fioneer. As a trusted adviser to our customers, you will play a critical role in ensuring customer satisfaction and driving business growth.
Key Responsibilities- Primary point of contact for customers, including escalation and issue resolution
- Develop a deep understanding of customer business needs, goals, and challenges to provide tailored support and services
- Ensure contractual obligations are met, including Service Level Agreements, customer satisfaction, and process efficiency
- Monitor progress and availability of service and support teams, prioritizing tasks and managing challenging customer situations
- Deliver proactive service plans and reactive support requests, driving end-to-end customer engagement
- Protect and grow engagement scope, identifying cross-sell and upsell opportunities
- Strong experience in support processes, compliance, and project management, particularly in production environments
- Effective stakeholder management at all levels, delivering clear status on service delivery and efficiency
- Experience in SAP Banking environment, including Cloud Delivery Models, is an advantage
- Confident and impactful communication and management of senior stakeholders, both written and verbal
- Experience planning and coordinating technology resources against operational needs
- Adaptable and open-minded, with a willingness to work in an agile environment
- Thought Leadership: ability to guide, inspire innovation, motivate others, share knowledge, and drive agreed goals
- Innovative Thinker: ability to generate new and original ideas and solutions, taking a non-conventional approach to problem-solving
- Good communication and presentation skills: ability to clearly articulate topics and provide presentations to internal and external stakeholders
- Industry Knowledge: expertise in business processes, ideally in financial services
- Team player: ability to build strong relationships with team members
We are a leading provider of innovative solutions and services to the financial sector. Our team is passionate about delivering exceptional customer experiences and driving business growth. As a Customer Service Manager at SAP Fioneer, you will have the opportunity to work with a talented team of professionals, collaborate on ambitious projects, and develop your skills and expertise.
We offer a flexible work environment that encourages creativity, innovation, and collaboration. Our employees enjoy a competitive compensation package, progression opportunities based on merit, and the chance to chart their own career path. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
