Client Success Manager

2 weeks ago


Sydney, New South Wales, Australia Gough Recruitment AU Full time
Unlock Your Potential as a Client Success Manager

Are you a sales and account management professional looking for a new challenge? Do you have experience in new business development and a passion for delivering exceptional customer experiences? We're seeking a highly motivated and results-driven Client Success Manager to join our team at Gough Recruitment AU.

About the Role

As a Client Success Manager, you will be responsible for championing new business, estimating, operational excellence, and client satisfaction. You will develop effective processes and collaborate closely with the project management team to achieve the best outcomes for the business and clients.

Key Responsibilities
  • Undertake and prepare quotes based on approved designs.
  • Ensure tenders are accurate, cost competitive, practical, and comply with the regulator and company standards.
  • Manage the CRM and nurture relationships with clients throughout the construction process.
  • Post-client purchase, it is your responsibility to nurture the relationship post-purchase and pre-construction.
  • Nurturing the relationship during the construction phase.
  • Post-Construction – ensuring that the relationship between is nurtured post-construction.
Requirements
  • 3-5 years of experience in a new business or account management position.
  • Ability to estimate and prepare quotes.
  • Experience in a similar role within a construction company.
  • Collaboration: A collaborative spirit who thrives in team environments.
  • Attention to Detail: Detail-oriented with strong communication skills, capable of navigating challenging scenarios.
  • Solution Focus: A proactive problem-solver with strong project management skills, adept at meeting deadlines and managing competing priorities.
What We Offer

We offer a competitive salary, uncapped commission structure, and a collaborative work environment. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply.



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