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Key Customer Support Specialist
2 weeks ago
This pivotal role within our customer support unit demands a high level of professionalism and exceptional communication skills to deliver superior service to our superannuation members. You will collaborate closely with diverse teams to ensure seamless integration of customer feedback, thereby driving product development and enhancing overall customer satisfaction.
- Deliver top-notch support to our superannuation members by handling inquiries and resolving issues in an efficient manner.
- Cultivate strong relationships with internal stakeholders to guarantee effective communication and cross-functional collaboration.
- A minimum of 2 years of hands-on experience in superannuation customer support or direct involvement in super fund operations.
- Total work experience of at least 2-3 years in B2C customer support, customer success, or similar customer-facing roles.
- Proficiency in utilizing customer support systems such as CRMs and online chat platforms.
- An in-depth understanding of superannuation regulations, contribution rules, and member processes.
