#Customer Support Specialist

6 hours ago

Sydney, New South Wales, Australia beBeeProductivity Full time $100,000 - $150,000

Customer Support Specialist Role

The customer support team provides exceptional assistance to clients using analytics products. As a specialist, you will be part of the first line of defense and offense for our clients.

You will work alongside sales and product teams to influence client usage patterns, ensure accurate responses to inquiries, gather feedback, mentor, and educate new employees, and develop them into future specialists with deep product knowledge.

Main Responsibilities:

  • Provide top-notch customer support to clients using analytics products
  • Develop expertise in three core areas: Client Service, Product Knowledge, and Business Impact
  • Communicate effectively with internal and external stakeholders

Key Requirements:

  • 3+ years experience in Financial Services or Technology organization
  • Minimum 1 year of experience in supporting or using analytics systems
  • Knowledge of buy-side markets and understanding of trade life cycle
  • Excellent customer service skills and ability to communicate well at all stakeholder levels

We value:

  • Continuous career growth within an organization
  • Presentation and communication skills
  • Interest in technology and coding skills

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