Key Account Business Support Specialist
2 days ago
The role of a Key Account Business Support Specialist is pivotal in driving the Quote to Cash (Q2C) process, fostering growth and customer success within the Revenue Operations & Enablement organization.
Responsibilities:
- Timely address inquiries from customers and sales teams with accuracy and responsiveness.
- Ensure prompt creation and processing of sales orders and invoices, adhering to Salesforce opportunities validation.
- Process purchase orders, coordinate order billing, invoicing, and tracking for seamless logistics management.
- Collaborate with logistics to manage stock levels and release orders for shipment while ensuring timely updates to stakeholders.
- Maintain shipping compliance with relevant state, federal, and international regulations.
- Foster Defence Export Controls awareness among customers and follow up on their status.
- Manage product lead times and availability requests to optimize inventory management and equipment dispatch/returns.
- Oversee Return Merchandise Authorization processes and drive Salesforce data hygiene initiatives.
- Support sales teams in adhering to operational policies and processes.
- Provide insights on performance and areas for improvement to the Senior Manager, Revenue Operations.
Requirements:
- Bachelor's degree or equivalent required.
- Minimum 3+ years of experience in a similar role, preferably in the technology industry.
- Strong attention to detail, time management, and organizational skills.
- Effective problem-solving skills, including knowing when to act and consult others for support/approval.
- Excellent communication skills - written and verbal.
- Able to manage multiple concurrent workstreams, balancing competing priorities.
- Autonomy with minimal supervision.
About This Role:
This role offers a unique opportunity to contribute to the growth and success of our organization by providing exceptional support to our customers and sales teams. If you are a motivated individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
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