Customer Support Consultant

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Join to apply for the Customer Support Consultant role at Forward Ability Support

Forward Ability Support provided pay range

This range is provided by Forward Ability Support. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$34.00/hr - A$34.00/hr

• Join a Not for Profit who will provide you full training to be successful in your role
• Full Time - 4 day work week with Hybrid work (2 days WFH)
• Access to salary packaging benefits - increase your take home pay
  
  
  • Join a Not for Profit who will provide you full training to be successful in your role
  • Full Time - 4 day work week with Hybrid work (2 days WFH)
  • Access to salary packaging benefits - increase your take home pay
    
    
  About Us
  
  Forward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries or similar related health conditions. We are driven to make a brighter and more positive future for our community by supporting people with spinal cord injuries to live their best life. As an organisation we are looking for people who take pride in their work and are committed to excellence.
  
  BrightSky Australia is the social enterprise of Forward Ability Support and services the ageing and disability sector with medical consumables and equipment across Australia to the home, businesses and government. All profits go towards supporting Forward's community programs.
  
  About The Role
  
  Are you passionate about providing exceptional customer service? Join our Customer Support Team as a Call Centre Agent and make a meaningful impact In this highly fulfilling role, you will:
  • Be the first point of contact for customer inquiries via phone and email.
  • Offer empathetic support and guidance during phone interactions.
  • Utilise First Call Resolution to ensure our customers receive outstanding service.
    
    
  What We're Looking For
  
  We are ready to support the right candidate to excel in this role, but we're looking for:
  • Genuine passion for customer service.
  • Previous experience in a contact centre.
  • Clear, professional communication skills.
  • Comfortable in a structured, fast-paced setting with fixed hours.
  • Experience with disability and related health products are highly regarded.
  • Willingness to complete a National Police Check, NDIS Worker Screening Check, and pre-employment health questionnaire.
  • Full Australian Work Rights.
    
    
  Things You Should Know
  • Permanent Full Time with a unique 4-day work week. Your hours will be 7:30am-5:30pm with a Rostered Day Off on Wednesday OR Thursday, your RDO will be confirmed after onboarding.
  • One month mandatory training in-office 8:30am-4:30pm Mon-Fri training then transition to 4 day work week with opportunity for 2 days WFH.
  • Salary $67k + super + NFP salary packaging benefits.
  • Start date ASAP.
  • Internal applicants of Forward and BrightSky must inform their current Manager of their intention to apply for a role before submitting their application*
    
    
  Enjoy the Benefits
  • Meaningful Impact: Be part of a for-purpose organisation where your contributions truly make a difference, supported by leaders and teams aligned with a common goal.
  • Flexible Work Options: Opportunity to WFH 2 days a week AND work a shorter week while being FT
  • Attractive Salary Packaging: Access generous Not-for-Profit benefits of up to $15,900 in general living expenses and $2,650 for meals and entertainment.
  • Great Location: Work from our Newington office - well-connected by public transport and offering convenient parking.
  • Employee Wellbeing Support: Benefit from our Employee Assistance Program, offering professional counselling and wellbeing resources for you and your immediate family.
  • Extra Leave Benefits: Additional 2 days annual Forward Leave, 4 weeks paid Parental Leave, and access to Long Service Leave after just 5 years of continuous service.
    
    
  If you're ready to take on this rewarding role and contribute to our team, apply now
  
  

Forward Ability Support is an EEO Employer and people from culturally and linguistically diverse backgrounds are encouraged to apply. Successful applicants will be required to consent to a National Police Check, NDIS Worker Screening Check, pre-employment health questionnaire and reference checks.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service
• IndustriesConsumer Services and Manufacturing

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