
Customer Support Specialist
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This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU
== Klaviyo ==
Role Seniority - junior
More About The Customer Support Specialist Role At Klaviyo
Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
How You Will Make a Difference
- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
- Diagnose software issues and resolve escalated customer complaints engage using established processes
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Communicate thoughtfully and effectively with all Klaviyo customers
- Document troubleshooting and problem resolution steps.
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
- Passionate about creative problem solving for customers and end users
- Self-motivated, eager to learn and thrive in a collaborative environment
- Capable of adapting quickly to changing priorities
- Experience with or able to quickly pick-up:
- Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- Web works, networking, and software products
- DNS, IPs and other networking concepts
- APIs
- Email marketing platforms and E-Commerce platforms
- Full authorisation to work in Australia without any restrictions
- Ability to work a Saturday - Wednesday working week (working weekends)
Please see the independent bias audit report covering our use of Covey here
Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Klaviyo team will be there to support your growth.
???? Please consider applying even if you don't meet 100% of what's outlined ????
Key Responsibilities
- Providing product support
- Diagnosing issues
- Documenting solutions
- Product knowledge
- Communication skills
- Problem-solving
- Technical proficiency
- Networking knowledge
- E-commerce familiarity
A Final Note: This is a role with Klaviyo not with Hatch.Seniority level
- Seniority levelEntry level
- Employment typeFull-time
- Job functionOther
- IndustriesInternet Marketplace Platforms
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